全职 Engagement Support Executive 工作, 薪水 up to MYR 7,000, Talent League Selangor 公司招聘中 - Ricebowl

What we are looking for:

• Diploma or Degree in Business, Management, Finance, or anything similar, if you learned IT through experience, we love that too.
• You have 1 to 3 years of experience in coordination, admin, customer support, or similar roles where things move fast.
• You communicate clearly, confidently, and professionally, whether you’re talking to teammates, clients, or sending that perfectly structured email.
• You can turn conversations into meeting notes, action items, and follow-up steps without missing a beat.
• You have an eye for details that others might miss and follow through until the last box is checked.
• You are proactive, resourceful, and comfortable working independently (but also thrive in a collaborative team).
• Most importantly, you bring a positive attitude, curiosity to learn, and the drive to make every engagement smoother than the last.

What you will do: 

a) Client Engagement Planning

• Be the Connector: Coordinate between managers and team members to plan and schedule client engagements that run like clockwork.
• Keep it tight: Maintain an accurate, up-to-date fieldwork schedule so deadlines are clear and progress is easy to track.
• Set the stage: Prepare and share engagement timelines with clients and teams before kickoff, everyone knows what’s coming.
• Get the details right: Help create document requisition lists and follow up on outstanding info so fieldwork starts smoothly.
• Support where it counts: Provide admin assistance during planning and execution to keep things moving.
• Own the flow: Monitor engagement progress, ensuring milestones are met and nothing falls through the cracks.
• Plan the Journey: Arrange travel logistics for out-of-town assignments, including car-pooling arrangements, flights, accommodations, and local transportation.

b) Client Communication & Relationship Management

• Be the voice: Act as the go-to liaison between the company and clients, ensuring communication is timely and clear.
• Handle with care: Manage calls, emails, and messages, directing them to the right people fast.
• Respond like a pro: Address general client inquiries promptly and professionally.
• Listen and improve: Gather client feedback and share it with the team to keep raising the bar.

c) Report Preparation

• Make it shine: Assist in creating reports and presentations that are clear, polished, and client-ready.

d) Administrative Support

• Stay updated: Keep the company’s resource database fresh and accurate.
• Track trends: Help maintain market research analysis so we’re always ahead.
• Keep it clean: Compile billing details, check staff claims, and monitor attendance, assignments, and timesheets.
• Close the loop: Send monthly reminders on outstanding invoices with Statements of Account.

e) Adapt & Evolve

• We’re growing fast, and so will your role. Expect changes, embrace them, and keep making things better. Performance will be measured against KPIs that evolve with the business.

What we offer:

• Competitive salary because great work deserves great rewards
• Annual bonuses tied to performance and team success
• Comprehensive health perks, including medical, dental, and optical claims, because feeling your best matters.
• A collaborative, people-first culture where your ideas matter
• Learning opportunities, workshops, and certifications encouraged (we grow together)
• Friendly and supportive team environment
• Employee engagement initiatives and team-building outings