About TCS:

Join Tata Consultancy Services, Asia Pacific and be part of an organization committed to sustainable development for our future. TCS follows the Tata group philosophy of building sustainable businesses that are rooted in the community and demonstrate care for the environment. Our unique values position us to combine a purpose-driven worldview with digital innovation, collaborating with customers, communities and governments to lead and shape innovative solutions for a sustainable future. TCS has been carbon neutral in its operations across 11 countries, 12 delivery centres and 18 offices in Asia Pacific since 2022. This is only the initial stage in TCS’ journey as we strive to achieve long-term net zero emissions by 2030.

Corporate sustainability is embedded in our triple-bottom-line, focusing on people, the planet, and our purpose. Our offices are designed with eco-friendly features that significantly reduce our carbon footprint and enhance energy efficiency. We actively champion green initiatives, such as promoting paperless operations, implementing energy-efficient practices, and fostering employee engagement in sustainability efforts. When you become part of the TCS family, you will play an essential role dedicated to innovation, excellence, and crafting a brighter, greener future together. Join us and be a part of our mission to drive sustainability through technology and talent at Tata Consultancy Services, APAC today.

Role: Lead Application Discovery & Migration

Location: Malaysia.

Primary Responsibilities:

Performs Local IT daily activities as per checklist accurately and timely.
Local IT support daily activities:
Incident resolution escalated by IT Helpdesk
Manage incidents/service request related to any hardware and software use by
Provide technical support for Townhall, Job Fair and meeting/training rooms
setup .
Deployment and movement of physical assets
Asset management (inventory update, tracking etc, reconciliations)
Ensuring the team KPI/KQI’s are met as per incident SLA
Ensure that all production environment facilities (PCs, Telephony system, Mobile
Devices and Video Conference) are always in good running condition
Support DRP/BCP requirement in the organization
Analyse and escalate issues if required to Support teams for resolutions.
Develop and maintains technical procedures and user guides.
Ensure appropriate communication to users on any issue arise.
Communicate and follow up regularly with the service providers whether internally
or externally on any issues arise.
Troubleshooting, diagnosing and solving issues related to system and network
problems with a hardware/software fault.
Ensure daily activities performed in accordance with
Keep records of all IT assets (receiving, faulty, repairing, relocation)
Participate into the resolution and follow up of any items identified by the Audit.
Usage Interne / Internal Use

Other Responsibilities:

Will work on multiple assignments at any one time.
Ad-hoc projects are assigned on a regular basis as part of the individual objectives and
development plans.
Assist Manager and management team in any technical matters
Acting as a backup for Manager whenever necessary.
Management of Purchase Orders for IT equipment
Management of IT equipment invoicing and ensuring payments are dealt with in a
timely manner in co-operation with the local Finance team.
Roster management with the assistance of Manager and SDM

What do you need to succeed?

Strong communications skills. Initiative, Adaptability.
Attention to detail
Ensure that our procedures and documentation is up to scratch
Functional/technical skills
Priority Setting / Sense of urgency
Ability to work in a pressured environment
Teamwork and cooperation
Customer oriented
Good troubleshooting skill
Ability to work in fast-paced environment
Willingness to learn

Technical Knowledge

Desktop, MS Windows, Citrix, Printers, telephony management and MS Office
applications, Outlook/ Messaging
Basic knowledge of network management
Basic knowledge of Active Directory
Expert in MS Excel, PowerPoint

Nice-to-have

Business Knowledge
Basic knowledge of the banking /investment fund business
Experience in 1 of the 3 main business areas is highly welcome (Transfer Agent, Fund
Administration, and Custody). This will help during issue troubleshooting process.
Technical Knowledge
Basic knowledge of scripting
Basic knowledge in MS Vision

Thank you for your interest in applying for this position with TCS. We will review your application and will get back to you if we are considering your interest in this opportunity.

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