Provide excellent customer service to the customers.

Attend to inquiries or feedback from the customers.

Adhere with the Company Standard Operating Procedures.

Planning and delegating work duties to the staff and ensuring that they work according to the compliance of the café business.

Overseeing the staff for the smooth running of the café.

Training new employees as per their abilities and skills.

Maintaining a strong relationship with suppliers and vendors.

Inspecting the food and beverage stock level and restock them in a timely manner.

Conducting inspections of the cafe and ensuring proper hygiene is maintained.

Resolving customer complaints in a professional manner.

Ensuring customer satisfaction with all the services provided to them.

Preparing daily reports and presenting them to the higher management.

Monitoring inventory and ensuring that all food supplies and other Cafe essentials are adequately stocked.