IITMatrix Hiring! Full Time ServiceNow Solution Architect in - Ricebowl

About You

• Bachelor's degree in computer science, information systems, or related field
• Minimum of 7 years of experience in ServiceNow implementation in complex environments.
• ServiceNow certifications including CSA (mandatory) and preferably CIS‑ITSM, Discovery, or Service Mapping
• ITIL Foundation (Mandatory)
• Cloud practitioners (Desirable)
• Agile or Scrum Certified
• Strong understanding of ServiceNow platform architecture, applications, and modules ((e.g., ITSM, ITOM, ITAM, SPM)
• Proven experience with integrations between ServiceNow and other tools/systems.
• Demonstrated ability to lead technical teams and manage multiple projects simultaneously.
• Product ownership skills: road mapping, backlog management, release planning.
• Strong understanding of ServiceNow AI and automation capabilities
• Ability to enforce platform standards and security controls, with strong understanding of CMDB governance, data integrity, and operational excellence.
• Excellent communication and interpersonal skills with strong stakeholder engagement at all levels including vendor and ability to translate business needs into scalable solutions.
• Strong analytical, organizational, and problem-solving skills, with a proactive approach to identifying and addressing challenges in a prioritized manner.
• Able to demonstrate a high degree of flexibility including out of office hours to support.
• Passion for Operational Excellence and Service Improvement.
• 5%-10% travel requirements