TSING DIGITAL TECHNOLOGY SDN.BHD. Hiring! Full Time Trainer (Telesales) in Federal Territory, Earn up to MYR 5,000 - Ricebowl

Responsibilities:

• Drive the cross-border marketing training framework—focusing primarily on telesales and supplemented by social networking service (SNS) workflows—covering onboarding and capability incubation for platform merchant loans, return insurance, and other financial/insurance products.
• Lead and execute end-to-end training programs for telesales teams, covering new hire onboarding, product and process knowledge, sales techniques, communication skills, customer engagement, and ongoing capability development.
• Develop, update, and maintain training materials, including training decks, sales scripts, SOPs, FAQs, call guides, and practical learning resources to ensure content remains accurate, relevant, and aligned with business requirements.
• Adapt training content and delivery methods to support different customer segments, markets, languages, and communication channels, ensuring agents are well-equipped to engage customers effectively.
• Monitor post-training performance through sales results, call quality, conversion rates, assessment scores, and other relevant KPIs to identify individual and team capability gaps.
• Conduct refresher training, targeted coaching, role-play sessions, call simulations, and practical workshops to address identified performance gaps and strengthen agents' sales and communication skills.
• Provide one-to-one and group coaching for new hires, existing agents requiring additional support, and team members with recurring quality or performance issues, with a focus on improving call quality, objection handling, customer engagement, and sales effectiveness.
• Work closely with Team Leaders and Operations to identify performance challenges and develop targeted training or improvement plans to support business and sales objectives.
• Collaborate with the QA team to review call evaluation results, recurring quality issues, compliance gaps, and common agent errors, and incorporate key findings into training and coaching programs.
• Identify recurring customer concerns, common objections, and operational challenges, and translate these insights into practical training content and coaching initiatives.
• Track and document training attendance, assessment results, coaching activities, performance improvements, and other relevant training metrics, providing regular weekly and monthly training reports to management.
• Continuously evaluate and improve training materials, delivery methods, and learning approaches based on business performance, agent feedback, QA findings, and operational requirements.
• Establish and maintain standardized training practices and reusable learning resources to ensure consistency across different training batches and teams.
• Support continuous learning and development initiatives that improve sales performance, customer experience, call quality, compliance, and overall team productivity.
• Create an engaging and supportive learning environment that builds agent confidence, encourages active participation, and prepares team members to perform effectively in a target-driven telesales environment.

Requirement;

• Proven track record in telesales training with strong delivery outcomes, resulting in low attrition and high passing rates.
• Solid training fundamentals with complete familiarity across the entire training lifecycle.
• Strong data analytical skills to translate metrics into actionable training improvements.
• Excellent communication and stakeholder management skills:> Able to empower frontline agents and provide targeted coaching on pitch correction and work habits.> Partner effectively with Team Leaders (TLs) and Quality Assurance (QA) to align on standards and address issues.> Clear reporting on training metrics, root cause analysis, action progress, and impact.
• Systematic logical thinking to break down core drivers of team productivity, quality, and conversion rates—designing structured solutions for onboarding drop-offs, weak scripts, objection handling, or high quality-defect rates.

Pay: RM3,600.00 - RM5,000.00 per month

Benefits:

• Opportunities for promotion

Work Location: In person