Krava Studio Enterprise Hiring! Full Time Customer Service - Retention in Selangor, Earn up to MYR 3,400 - Ricebowl

• Answering inbound calls from customers.
• Retain the customers to continue using our telco plan.
• Promoting our telco plans and promotions.
• Work closely with team members and leaders always to achieve quality results and productivity.
• Ensure efficient escalation of priority request/feedback towards effective resolution.
• Participate in ad hoc projects as required.
• Proactively identify areas of service and procedural improvement and make recommendations to the team leader.
• Upsell and cross- sell skills with ability to provide alternate solutions and suggestions.
• Experienced in contact centre/customer service/ customer support /BPO working environment.
• Any other duties assigned by the team leader.

Job Requirements

• Minimum SPM, Diploma or Degree holder with minimum of 1 year of relevant experience.
• Experienced in contact centre/customer service/ customer support /BPO working environment.
• Must be proficient in English.
• Only Malaysian Citizens are eligible to apply.
• Willing to work in Shift & Rotation basis.

Pay: RM2,800.00 - RM3,400.00 per month

Work Location: In person