Sense Automation Hiring! Full Time Technical - Customer Support (Internship) in Selangor - Ricebowl

Job Description

We are seeking a motivated marketing support personnel with technical knowledge (For ICT, Electronic & Computer) to join our team. A marketing & customer support leverages marketing planner with technical expertise and strong interpersonal skills to sell complex products or services—often in IT, Electronic, Surveillance, or Smart Home Technology sectors. They act as a bridge between the technical world and the client, providing solutions that align with customer needs and driving revenue growth through consultation and support.

• Understand and interpret customer technical requirements and challenges.

• Provide pre-sales and post-sales technical support, delivering advice tailored to client needs.

• Deliver sales presentations, product demos, and training.

• Support configuration for basic applications.

• Document customer issues, resolutions, and escalate complex problems to senior technical staff.

• Help maintain internal knowledge bases and FAQs.

• Participate in testing new products and preparing setup documentation or guides.

• Identify and pursue new business opportunities; manage pipelines through RFQs, tenders, and quotations.

• Work alongside teams from design, production, quality, marketing, R&D, and senior management.

• Currently completed a minimum diploma in IT/ Electronics/ Electrical or Marketing related field.

• Basic understanding of computer added advantage.

• Good communication skills (verbal and written).

• Eagerness to learn and adapt in a fast-paced environment.