Toshiba Tec Hiring! Full Time CUSTOMER SERVICE EXECUTIVE in Pulau Pinang - Ricebowl

Process consumables order

Handle call inquiries for service requests and checking of toner delivery status

Liaise with Logistics on consumables delivery matters

Ensure collection of empty toner carriage by liaising with customers and Logistics

Log in service calls into corporate system

Dispatch service calls to service representative

Ensure follow up, close call, and CI work orders in corporate system

Update current meter reading in corporate system for billing purpose

Generate invoices to be sent out every month

Ensure completion of meter reading base every month

Coordinate with technical department for problem meter cases

Submit monthly report of backlog machines and meter reading problem cases

Perform any other duties that may be assigned from time to time
 

Candidate must possess at least a Diploma / Bachelor's Degree in any field

Good command of spoken and written English. Those who are able to speak in Mandarin are encourage to apply

Applicants must be willing to work in Penang, Seberang Jaya

Applicants must be Malaysian citizens

Preferably Junior Executives specializing in Customer Service or equivalent

Fresh graduates are encouraged to apply