- Cheras Federal Territory Malaysia
UOA Hospitality Hiring! Full Time Assistant IT Manager in Federal Territory - Ricebowl
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Working Location
Job Description
Responsibilities
Overview
To manage the day-to-day IT operations of the property, ensuring all systems, networks, equipment, and technology services are functioning effectively to support business operations and user requirements.
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THE JOBSCOPE
- Oversee daily IT operations and services within the property.
- Provide technical support to all departments and users.
- Troubleshoot hardware, software, network, system, and connectivity issues.
- Maintain computers, servers, network equipment, printers, POS systems, and other IT devices.
- Monitor network and system performance and ensure issues are resolved promptly.
- Manage user accounts, email accounts, system access, and permissions.
- Install, configure, and maintain IT hardware and software.
- Ensure regular system updates, backups, and maintenance are carried out.
- Monitor IT security, antivirus protection, and access controls.
- Maintain IT equipment, asset records, software licences, and warranties.
- Coordinate with external IT vendors and service providers for maintenance and technical support.
- Support the IT requirements of meetings, events, and daily property operations.
- Assist with IT projects, system upgrades, installations, and improvements.
- Identify technology requirements and recommend practical solutions.
- Maintain records of IT incidents, maintenance, equipment, and system configurations.
- Monitor IT-related expenses and assist with procurement when required.
- Ensure compliance with company IT policies, procedures, and security standards.
- Provide timely support for urgent IT issues to minimise disruption to operations.
- Work closely with department heads to understand and address their IT requirements.
- Perform other duties assigned by management.
REQUIREMENTS
- Minimum 3–5 years of relevant IT experience.
- Experience in IT support, networking, infrastructure, and troubleshooting.
- Good knowledge of hardware, software, Microsoft 365, and network systems.
- Good problem-solving and communication skills.
- Service-oriented and responsive to users’ needs.
- Well-organised and able to manage multiple priorities.
- Able to coordinate with external vendors and service providers.
- Willing to work shifts or provide support outside normal working hours when required.
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