全职 PRE-SALES ASSOCIATE 工作, 薪水, GRAYBOX MALAYSIA SDN BHD Selangor 公司招聘中 - Ricebowl

JOB DESCRIPTION – PRE-SALES ASSOCIATE

Employment Type: Full-time

Work Arrangement: Hybrid

Reporting To: Sales Lead

The Pre-Sales Associate plays a critical role in supporting business development and revenue growth by translating customer requirements into technically sound, commercially viable cybersecurity solutions.

This role serves as the technical bridge between sales, delivery teams, and customers, supporting solution design, proposal development, product demonstrations, and technical due diligence. The role requires close collaboration with Graybox’s technical teams and Star Advice’s local business development and regulatory experts to ensure solutions are both technically robust and locally compliant.

• Support sales engagements by understanding customer business, operational, and security requirements.
• Participate in client meetings, discovery workshops, and technical briefings alongside sales and business development teams.
• Assist in qualifying opportunities by assessing technical feasibility, scope, and delivery requirements.
• Provide technical input during pricing discussions, including effort estimation and solution sizing.

• Design cybersecurity solutions aligned with customer requirements, covering areas such as:
• Managed Security Operations (MSOC / MDR)
• Network and infrastructure security
• Vulnerability management and penetration testing
• Governance, risk, and compliance (ISO 27001, regulatory readiness, etc.)
• Translate requirements into high-level solution architectures, diagrams, and technical narratives.
• Ensure solutions align with Graybox standards, service capabilities, and delivery models.

• Lead or support the technical response for proposals, RFPs, RFIs, and tenders.
• Prepare technical write-ups, statements of work (SOWs), assumptions, and solution descriptions.
• Work with sales and finance teams to ensure proposals are accurate, consistent, and commercially viable.
• Maintain a library of reusable pre-sales content, solution templates, and case references.

• Deliver product and solution demonstrations, proof-of-concepts (POCs), and technical walkthroughs.
• Present complex technical concepts clearly to both technical and non-technical stakeholders.
• Support customer due diligence, technical clarifications, and vendor assessments.

• Coordinate with Graybox technical teams to validate solution feasibility and delivery readiness.
• Ensure smooth handover from pre-sales to delivery teams once deals are closed.
• Support post-sales clarification and solution refinement as needed.

• Stay current with cybersecurity trends, tools, frameworks, and regulatory developments relevant to Malaysia and ASEAN.
• Provide feedback to management on market demand, customer pain points, and emerging opportunities.
• Support development of new service offerings, packaging, and go-to-market materials.

• Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field.
• 3–7 years of experience in pre-sales, solution engineering, cybersecurity consulting, or technical sales support.
• Strong understanding of cybersecurity domains such as:
• SOC / MDR operations
• Network and endpoint security
• Vulnerability management and incident response
• Experience supporting proposals, RFPs, or technical bids.
• Strong communication and presentation skills.

• Experience working with managed security services or MSSP environments.
• Familiarity with standards and frameworks such as ISO 27001, NIST, CIS Controls.
• Exposure to public sector or regulated industries in Malaysia or ASEAN.
• Relevant certifications (e.g., CISSP, CISM, CEH, ISO 27001, vendor certifications) are an advantage.

• Customer-centric and solution-oriented mindset
• Strong analytical and problem-solving skills
• Ability to balance technical depth with commercial considerations
• Comfortable working in a fast-moving, growing organization
• Strong coordination and stakeholder management skills