Full Time Technical Operations Engineer Jobs, in Beyondsoft Malaysia Kuala Lumpur - Ricebowl

Key Responsibilities: 

• Provide technical support and communication to customers subscribing to CDN and/or Security solutions 

• Monitor the system alerts, security events and/or performance issues from various engerprise products. 

• Perform basic configuration changes, troubleshooting, and initial incidence assessments before escalating to a backend support team according to preestablished procedures and runbook 

• Support onboarding of applications and domains onto CDN and/or Security systems. 

• Analyze HTTP/HTTPS traffic logs to identify suspicious or malicious behavior. 

• Maintain operational documentation, incident records, and shift handover notes. 

• Participate in shift rotation / on-call support when required. 

Job Requirements: 

• Diploma or Bachelor’s degree in Cybersecurity, IT, Computer Science, or related field. 

• 1–2 years of experience in security operations, network operations, or technical support. 

• Good to have Basic understanding of: 

 Web protocols: HTTP/HTTPS, cookies, headers 

 DNS and SSL/TLS 

 Web security fundamentals (OWASP Top 10) 

• Willingness to learn and follow incident response processes.