Dun & Bradstreet (D&B) Malaysia Sdn. Bhd. Hiring! Full Time Assistant Manager-Customer Service in Selangor, Earn up to MYR 6,000 - Ricebowl

1. Client Support (Complex Cases)

· Handle escalations related to credit reports, risk scores, or business intelligence data

· Investigate discrepancies (e.g., incorrect company info, credit ratings)

· Provide detailed explanations to clients

2. Risk & Data Interpretation

· Understand how risk scores, credit ratings, and financial data work

· Explain reports in a clear, non-technical way

· Liaise with internal research analysts or data teams when deeper investigation is needed

3. Account Management Support

· Support key or high-value clients

· Ensure service-level agreements (SLAs) are met

4. Complaint & Escalation Handling

· Manage sensitive complaints (e.g., disputes affecting business credibility)

· De-escalate situations professionally

· Ensure compliance with regulatory requirements

5. Process Improvement

· Identify recurring issues and suggest improvements

· Help refine workflows or templates

6. Mentorship / Leadership

· Guide junior customer service staff

· Review responses, provide coaching

7. Internal Coordination

· Work with:

i. Data analysts / research teams

ii. Compliance or legal teams

iii. Sales / account managers

iv. Finance team

· Ensure customer feedback is communicated internally

8. Operations

· Manage customer for account registration, renewal, top up, extension and closure

· Assist customer to place report order

· Process customers’ report orders

· Send report to customer within SLA

· Performing UAT for new platform implementation when is required

· Check and verify GCTRS monthly purchase report from finance department

· Send email notification to sister office or customers when is required

9. Reporting

· Prepare weekly and monthly usage report to sales manager

· Prepare SOA monthly to all account of customers

· Prepare quarterly internal audit report to compliance officer

· Prepare monthly usage report to Finance team

Qualifications

· Bachelor's degree or equivalent experience in a related field.

· Minimum of 6 years of experience in a customer service or support role.

· Proven track record of handling escalated customer issues successfully.

· Strong leadership and mentoring abilities.

· Exceptional verbal and written communication skills.

Pay: RM4,500.00 - RM6,000.00 per month

Benefits:

• Maternity leave
• Parental leave
• Professional development

Ability to commute/relocate:

• Shah Alam: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Expected Salary

Education:

• Diploma/Advanced Diploma (Required)

Experience:

• Customer service: 6 years (Required)

Language:

• English (Required)

Willingness to travel:

• 25% (Preferred)

Work Location: In person