We are looking for a hands-on, experienced and responsible F&B professional to work closely with our Boss / Management as a right-hand person in daily business and operations.
KEY RESPONSIBILITIES
- Assist Boss / Management in daily business operations
- Support and monitor F&B outlet operations
- Ensure smooth daily operation and service standards
- Build, lead and motivate outlet teams
- Improve staff morale, teamwork and discipline
- Coach and develop supervisors and frontline staff
- Enhance customer service and service quality
- Monitor outlet performance and operational standards
- Identify problems and provide practical solutions
- Follow up on Management's instructions and action plans
- Coordinate with HR, Operations, Finance, Purchasing & Marketing
- Conduct outlet visits and operational checks
- Handle urgent operational issues and follow through until resolved
- Assist with new outlet opening, training and improvement projects
- Prepare operational updates and reports for Management
- Maintain confidentiality and professionalism when handling Management matters
WE ARE LOOKING FOR
- Minimum 3–5 years F&B / restaurant experience
- Strong experience in F&B operations
- Outlet / Area / Operations management experience is an advantage
- Strong leadership and people management skills
- Good at building team spirit and staff morale
- Strong customer service mindset
- Good communication and interpersonal skills
- Proactive, hands-on and solution-oriented
- Able to work independently with minimum supervision
- Able to handle pressure and multiple priorities
- Willing to travel between outlets when required
- Mandarin communication skills is required
THE RIGHT PERSON SHOULD BE
Responsible Proactive Hands-on People-oriented Firm but Fair Positive Good Communicator Problem Solver Strong Follow-up
THIS ROLE IS FOR SOMEONE WHO:
- Doesn't just wait for instructions
- Can identify problems and take action
- Can work with both Management and frontline staff
- Can motivate people and build a stronger team
- Understands that good operations + good people + good service = business success
Interested candidates are welcome to apply!
Pay: RM4,500.00 - RM6,000.00 per month
Benefits:
- Meal allowance
- Meal provided
- Opportunities for promotion
- Parental leave
- Professional development
Work Location: In person