FITNESS INNOVATIONS (M) SDN BHD (763138-X) Hiring! Full Time Front Desk - Student Experience Executive in Selangor, Earn up to MYR 3,200 - Ricebowl

We're looking for someone who:

• Enjoys interacting with people and providing excellent customer service. 
• Has a friendly, positive and professional attitude. 
• Is organised and able to multitask in a busy environment. 
• Communicates confidently in English and Bahasa Malaysia (Mandarin is an advantage). 
• Is comfortable using Microsoft Office and basic computer systems. 
• Is responsible, proactive and willing to learn. 
• Works well independently as well as in a team. 

Experience in any of the following will be an advantage:

• Front Desk 
• Reception 
• Customer Service 
• Hospitality 
• Hotel 
• Retail 
• Clinic Reception 
• Education Centre 
• Guest Relations 

Fresh graduates with the right attitude are encouraged to apply. Training will be provided.

Why Join FITM?

At FITM, you'll do more than just work at a reception desk.

You'll be part of a passionate team that helps fitness professionals and healthcare practitioners learn, grow and build their careers.

We offer a supportive environment where you'll have opportunities to develop your customer service, communication and organisational skills while meeting people from the fitness industry across Malaysia.

Location: Damansara Perdana, Petaling Jaya, Selangor

Working Hours

• Tuesday – Saturday, 8:00am – 4:30pm 
• Sunday: Off 
• Company Closed on Mondays 

About FITM

FITM (Fitness Innovations Malaysia) is one of Malaysia's leading fitness education and training providers. We conduct professional certification courses and workshops for personal trainers, gym instructors, physiotherapists and healthcare professionals.

As our Front Desk & Student Experience Executive, you'll be the first person students and visitors meet when they arrive. Your friendly service and positive attitude will help create a welcoming learning environment and ensure every student has a great experience throughout their visit.

If you enjoy meeting people, helping others and working in a customer-facing role, we'd love to hear from you.

Job Description

Deliver an Outstanding Student Experience

• Welcome students, visitors and guests with a warm and professional attitude. 
• Register students upon arrival and assist with check-in. 
• Answer walk-in, phone and WhatsApp enquiries. 
• Assist students with course schedules, classroom locations and general information. 
• Process course registrations and payments. 
• Ensure every student enjoys a smooth and positive learning experience. 

Front Desk & Reception

• Manage the reception and front desk throughout the day. 
• Open and close the training centre. 
• Maintain a clean, organised and welcoming reception area. 
• Receive visitors, deliveries and courier services. 
• Prepare classrooms and training facilities before courses begin. 
• Ensure classrooms and common areas are ready for students. 

Support Course Operations

• Prepare learning materials before classes. 
• Take attendance and support student registration. 
• Assist educators during training sessions when required. 
• Help students with Wi-Fi access, learning materials and basic classroom enquiries. 
• Coordinate simple logistics to ensure courses run smoothly. 

Customer Service & Administration

• Follow up with students regarding upcoming courses and reminders. 
• Maintain accurate student records and attendance. 
• Support basic administrative tasks including filing and documentation. 
• Work closely with the Academic and Operations teams to ensure smooth day-to-day operations.