Mahnaz Food Hiring! Full Time Sales - Operations Manager (Retail) in Selangor - Ricebowl

Company Description: Gulsanco Sdn. Bhd. is a fast-growing Malaysian company headquartered in Shah Alam, operating across multiple business segments, including retail, wholesale, bakery, and restaurants. Through Mahnaz Food, we offer a growing range of premium food products distributed across retail, wholesale, and modern trade channels.

As part of our ongoing transformation and expansion, we are strengthening our organization and building the capabilities needed to support the continued growth of Mahnaz Food and our wider business operations.

We are seeking an experienced, commercially driven, and hands-on Sales & Operations Manager to lead the overall performance of our retail outlets. This role will be responsible for driving sales growth, operational excellence, customer satisfaction, and team development while ensuring consistent execution of company standards across all locations. The successful candidate will play a key role in supporting business expansion, strengthening retail operations, and contributing to the long-term success of Mahnaz Retail.

Role Description

The Sales & Operations Manager is responsible for developing high-performing retail teams, ensuring consistent execution of company standards, and identifying opportunities to strengthen business performance across all retail locations.

Responsibilities:

• Lead the commercial and operational performance of multiple retail outlets, driving sales growth, profitability, and operational excellence.
• Develop and execute business strategies, sales initiatives, and promotional campaigns to maximise revenue, customer traffic, and market share.
• Analyse sales performance, market trends, and operational KPIs to identify opportunities and implement initiatives that improve business results.
• Lead, coach, and develop Outlet Supervisors and retail teams to build a high-performing, customer-focused, and accountable culture.
• Ensure consistent execution of retail standards, visual merchandising, inventory management, and customer service excellence across all outlets.
• Partner with Marketing, Procurement, Warehouse, and other business functions to ensure product availability, successful campaigns, and seamless retail operations.
• Optimise workforce planning, productivity, and operational efficiency while maintaining compliance with company policies and retail best practices.
• Drive operational improvements, support new store openings, and contribute to Mahnaz Retail's continued business growth and expansion.

Preferred Experience :

• Bachelor's Degree in Business Administration, Retail Management, Marketing, or a related discipline.
• Minimum 5–8 years of retail operations experience, with at least 3 years in a managerial or multi-outlet leadership role.
• Experience managing multiple retail outlets within FMCG, food retail, supermarket, bakery, convenience store, specialty retail, or lifestyle retail environments.
• Proven track record of achieving sales targets and improving operational performance.