B2B Commerce (M) Hiring! Full Time Customer Service Representative in Selangor - Ricebowl

Company Description B2B Commerce (M) Sdn. Bhd. is a pioneer and industry leader in digitizing business-to-business trade activities across Southeast Asia. The company focuses on using technology to innovate the retail and supply chain sectors, particularly for Fast Moving Consumer Goods (FMCG) and retail businesses. B2B Commerce partners with organizations ranging from large multinational corporations to local SMEs to help drive sustainable business growth. Through its cloud platform, the company delivers end-to-end supply chain services and has expanded into financing solutions and cross-border marketplace services across ASEAN. Team members join a fast-evolving environment that contributes directly to regional digital transformation.

Job Responsibilities:

• Ensure incidents are logged and updated in the helpdesk ticketing system
• Learn and achieve a good understanding of product features
• Guide supplier and buyer on portal usage and process.
• Provide service provisioning and training for suppliers
• To assist buyer and supplier enquiries on business/trading processes.
• Respond to inbound and outbound calls in a professional manner and provide solutions and advice where appropriate.
• Troubleshoot and resolve suppliers' issues within system accessibility.
• Ensuring service quality levels are maintained, and all issues are handled in a timely
• manner.
• Escalate clients' requests and complaints to appropriate specialists.
• Update clients about their requests and feedback status accordingly.
• Gather clients' feedback, identify problem trends and report to supervisor for
• discussion or service enhancement.
• Perform other related duties on an ad hoc basis.

Job Requirements:

• Candidate must possess at least a Diploma in any field.
• At least 2-3 years of working experience in the related field (Helpdesk or Call-Centre) is an added advantage for this position.
• Preferably Executives specializing in Customer Service in a Technology company
• Required language(s): Mandarin, English, BM
• Ability to effectively communicate, both written and verbally
• Ability to focus on a dynamic work environment and thrive while responding to evolving product inquiries.
• Courteous with strong customer service orientation
• Ability to work as a team member, as well as independently.
• A team player.
• Knowledge of the use of Microsoft Office