NEW POWER WORLDWIDE PTE. LTD. Hiring! Full Time Software Support Specialist in Central Region (Singapore), Earn up to SGD 3,500 - Ricebowl

Company Overview

NewPower is a fast-growing global distributor of electronic components and finished goods, committed to innovation and excellence. We value diverse talent and foster a collaborative environment across our global teams.

Job Summary

Support the Empower user base in Asia by conducting software QA, performing field tests, training users on new features, and providing technical support. Collaborate with teams in Singapore and the USA to enhance product quality and user experience.

Responsibilities

• Represent and advocate for the Empower user base in Asia to ensure their needs are addressed
• Conduct thorough field testing of software release candidates and approve or reject based on quality standards
• Collaborate with project, development, IT teams, and Asian users to facilitate smooth operations and improvements
• Assist project leaders in initiatives to improve data integrity and reduce technical debt
• Work with stakeholders to define product improvements and communicate requirements clearly to product and development teams
• Detect software faults meticulously and follow through to resolution
• Identify root causes of software issues, develop workarounds when necessary, and demonstrate problem reproduction to development teams for efficient fixes
• Provide training and technical support to users on Empower and related operations
• Apply strong desktop system knowledge including MS Windows, Office, and Edge to support IT-related functions
• Utilize experience with web-based enterprise and cloud applications to enhance user support and troubleshooting
• Communicate effectively with diverse users including sales, purchasing, management, and technical personnel using strong written and verbal English skills

Preferred competencies and qualifications

• Experience with product release processes to support deployment and quality assurance activities