TUCKER MEDICAL PTE. LTD. Hiring! Full Time Business Office Executive (Billing - Administration) in Central Region (Singapore), Earn up to SGD 3,000 - Ricebowl

Business Officer Executive (Billing and Administration)

Your role is to provide administrative and billing support to patients, facilitate the smooth running of the clinic environment, and support the delivery of quality patient care.

Billing & Collection

• Perform daily reconciliation of billed invoices against credit card, cash, bank transfer, and electronic payment transactions; identify and resolve discrepancies promptly.
• Cross-check provider and counsellor schedules against paid patient invoices.
• Monitor outstanding balances daily; follow up on overdue co-pays and send payment reminders to patients.
• Ensure payments are credited to the correct accounts and reconcile against day-end reports.
• Oversee patient queue management; ensure draft invoices are finalised by end of day, or correctly dated for rescheduled appointments.
• Obtain approval prior to processing refunds and reimbursements, including for unsuccessful procedures, treatments, or tests.
• Handle patient inquiries and feedback on billing matters.
• Issue paid invoice receipts to patients.

Vendor Invoice Processing & Reconciliation

• Log vendor invoices (drugs, consumables, labs, radiology, and clinic bills) and cross-check against patient invoices for billing completeness.
• Compare vendor and patient billed prices; flag discrepancies.
• Request credit notes for incorrect vendor invoices.

Facilities & Supplies

• Purchase and maintain stock of pantry items and stationery supplies.
• Oversee clinic cleanliness, maintenance, and general upkeep, including coordination of cleaner and laundry services.
• Arrange servicing, repairs, and renewal of office equipment (air-conditioning, phones, printers, etc.).
• Source quotations and coordinate purchases for facility-related services and equipment.

Ad-Hoc Responsibilities

• As assigned.

Skills and Abilities

• Strong written and verbal communication with good customer service skills; courteous yet firm speaking manner. Comfortable communicating with people of different nationalities.
• Proven track record of handling disputed charges and negotiating payments with vendors and/or patients.
• Confident, persistent, and able to remain calm under pressure.
• Keen eye for detail and accuracy in handling numbers. Hands-on experience with MS Excel and Xero accounting software is an advantage.
• Familiarity with Plato Medical Clinic Management Software is an advantage.
• Mature and able to work independently.
• Strong multi-tasking and organisational skills.
• Collaborates well with others.

Qualifications

• Diploma or Degree in Business or Accounting preferred; candidates with relevant experience will be considered.
• Minimum 3 years' experience in medical billing.

Working Hours

• Monday to Friday: 9 AM to 6 PM
• Alternate Saturdays: 9 AM to 1 PM