Lancesoft Malaysia Hiring! Full Time Credit Controller in Federal Territory - Ricebowl

Position Title- Accounts Receivable (AR) Collections Contractor

Finance – Order to Cash (O2C) / Accounts Receivable

Job Summary

We are seeking an Accounts Receivable (AR) Collections Contractor to manage customer collections, reduce overdue receivables, and improve cash flow. The ideal candidate will have experience in AR collections, customer account reconciliation, dispute resolution, and ERP systems while maintaining strong customer relationships and achieving collection targets.

Key Responsibilities

• Manage an assigned portfolio of customer accounts and monitor outstanding balances.
• Perform collection activities through phone calls, emails, and other communication channels.
• Follow up on overdue invoices and negotiate payment commitments with customers.
• Investigate and resolve billing discrepancies, payment issues, and customer disputes by collaborating with Sales, Customer Service, and Billing teams.
• Reconcile customer accounts and ensure accurate application of payments.
• Maintain accurate collection records and account updates in ERP or collections systems.
• Escalate high-risk or delinquent accounts when necessary.
• Prepare aging reports, collection status reports, and cash collection forecasts.
• Achieve collection, aging, and productivity KPIs.
• Ensure compliance with company policies, internal controls, and financial procedures.
• Support process improvement initiatives to enhance collection efficiency.

Requirements

• Bachelor's Degree or Diploma in Accounting, Finance, Business Administration, or a related discipline.
• 2–5 years of experience in Accounts Receivable, Collections, or Order-to-Cash (O2C) processes.
• Strong knowledge of AR aging, collections, cash application, and account reconciliation.
• Experience using ERP systems such as SAP, Oracle, Microsoft Dynamics, or similar.
• Proficiency in Microsoft Excel and Microsoft Office.
• Excellent negotiation, communication, and customer service skills.
• Strong analytical, problem-solving, and organizational abilities.
• Ability to work independently and collaborate with cross-functional teams.
• Detail-oriented with the ability to manage multiple priorities in a fast-paced environment.

Preferred Skills

• Experience in a shared services or multinational environment.
• Strong stakeholder management and customer relationship skills.
• Results-driven with a proactive approach to collections.
• Knowledge of financial controls and compliance processes.