ARAMEX (MALAYSIA) SDN BHD Hiring! Full Time Freight Customer Service Executive in Selangor, Earn up to MYR 4,500 - Ricebowl

Job Description:

· Serve as primary point of contact for customers, addressing their specific requirements and resolving any issues related to shipments.

· Proactively engage with key account clients to identify and maximize opportunities for

business growth and operational optimization.

· Plan, negotiate, and implement multimodal transportation solutions, working closely

· with stakeholders to ensure smooth and seamless delivery.

· Prepare quotation in Cargo Wise system and submit accurate and competitive daily rates to customers.

· Maintain accurate data records daily of all RFQ, Sea freight, Airfreight, Transportation details in related internal files.

· Coordinate with both internal and external stakeholders to consistently meet client KPIs

· and SLAs, proactively addressing any issues.

· Monitor shipments progress to ensure timely tracking and proactively address any potential delays.

· Oversee execution performance, working closely with the team to resolve issues and

ensure smooth operations.

· Take prompt action to minimize disruption to export and import of cargo movements.

· Identify potential risks in movement, such as delays, damage, or loss of goods, and implement strategies to mitigate these risks.

· Handle any logistics-related problems, such as damage goods, delays, or miscommunication.

· Join client visits when necessary to strengthen relationships, gather feedback, and

identify improvement opportunities.

· Build and maintain strong relationships with customers to understand customer needs and deliver good service and support business growth.

· Review customer feedback and requirements to identify opportunities for enhancing operational efficiency and customer satisfaction.

· Perform the duties of other Freight team members during their absence, as whenever required.

Job Requirement:

Qualifications

· Education: Bachelor’s degree in Logistics, Supply Chain Management, or Business Administration

· Experience: 2+ years in logistics management, with expertise in multimodal transportation and customer-facing roles.

· Certifications: CSCMP, PMP, Lean Six Sigma (Green/Black Belt) preferably.

Skills:

· Advanced proficiency in logistics software and data analytics.

· Fluency in cross-cultural communication and change management.

· Customer-focused mindset with a proactive approach to problem-solving.

· Strong communication and negotiation skills, with the ability to effectively engage both clients and internal stakeholders.

Pay: RM3,500.00 - RM4,500.00 per month

Benefits:

• Free parking
• Maternity leave
• Work from home

Work Location: In person