ECA Advanced Solutions Hiring! Full Time SALES COORDINATOR (SEMICONDUCTOR - AUTOMATION) in Pulau Pinang, Earn up to MYR 3,600 - Ricebowl

Job Responsibilities:

1. Act as the main point of contact for customers, handling inquiries, orders, and follow-ups in a timely manner.

2. Coordinate closely with clients to understand requirements, provide product information, and ensure customer satisfaction.

3. Assist the Sales team in preparing quotations, proposals, and related documentation. Prepare quotations and maintain price mark-up entries in ERP system.

4. Manage spare parts inventory and coordinate spare part requirements for projects and after-sales support.

5. Process sales orders accurately and ensure all order details are aligned with customer requirements.

6. Monitor order status and coordinate with internal departments (production, warehouse, logistics) to ensure on-time delivery.

7. Follow up with customers on order progress, delivery schedules, and any issues or changes.

8. Maintain and update customer records, sales data, and documentation in the system.

9. Handle customer complaints or feedback and coordinate with relevant departments to resolve issues effectively.

10. Manage and coordinate semiconductor-related projects from initiation to completion.

11. Prepare detailed project planning schedules and Gantt charts to track project milestones and deliverables.

12. Attend weekly client meetings to provide project progress updates and ETD commitments.

13. Coordinate with clients and internal teams to ensure project timelines and deliverables are met.

14. Prepare machine buy-off checklists and verify machine readiness prior to customer acceptance.

15. Liaise with internal departments and external stakeholders/vendors regarding machine progress, updates, and technical matters.

16. Build and maintain good relationships with existing customers while supporting new customer onboarding.

17. Perform any other duties assigned by management as and when required.

Job Requirements:

• Diploma/Degree in Business Administration, Marketing, or related field.
• Minimum 1–3 years of working experience in sales coordination, customer service, or related role.
• Strong communication and interpersonal skills to liaise with customers and internal teams.
• Customer-oriented with good problem-solving skills.
• Able to multitask, work under pressure, and meet deadlines.
• Proficient in Microsoft Office (Excel, Word, Outlook) and/or ERP system.
• Good organizational and documentation skills.
• Able to work independently and as part of a team.

Job Type: Full-time

Pay: RM2,500.00 - RM3,600.00 per month

Benefits:

• Free parking
• Health insurance
• Maternity leave
• Opportunities for promotion

Ability to commute/relocate:

• Simpang Ampat: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• What is your notice period?
• What is your current salary?
• What is your expected salary?

Work Location: In person