Ambition Hiring! Full Time Senior IT Operations Manager in - Ricebowl

Our client is looking for an experienced Senior Manager, IT Operations (Asia) to lead IT Operations and End User Support across multiple offices in the Asia region. This role is responsible for delivering exceptional IT services, ensuring operational excellence, driving technology readiness, and leading regional support teams in a fast-paced professional services environment.

Key Responsibilities

• Lead and manage IT Operations and End User Support teams across Asia offices.
• Oversee daily service delivery, ensuring high levels of customer satisfaction and operational performance.
• Manage Team Leads, Deskside Support, and Audio Visual support teams, providing coaching, guidance, and performance management.
• Ensure the stability, availability, and functionality of workplace technology, including end-user devices, collaboration tools, and office technology.
• Drive service excellence through effective incident management, problem resolution, and continuous improvement initiatives.
• Partner with business stakeholders, vendors, and regional/global IT teams to support business objectives.
• Participate in technology rollouts, testing, upgrades, and infrastructure improvement projects.
• Monitor service metrics, maintain operational documentation, and ensure compliance with IT standards and processes.
• Conduct regular team meetings, one-on-one sessions, and talent development activities.
• Support strategic IT initiatives, research activities, and special projects as assigned.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, or a related discipline, or equivalent professional experience.
• At least 8 years of IT Operations leadership experience, including managing regional or multi-site support teams.
• Experience within a professional services environment is highly desirable.
• Proven track record of delivering outstanding customer service and IT support.
• Strong leadership skills with experience developing, motivating, and managing high-performing teams.
• Strong knowledge of:
• Microsoft Windows and Microsoft 365
• End User Computing and Workplace Technologies
• Mobile Device Management
• Document Management Systems
• Networking fundamentals
• Audio Visual and meeting room technologies
• Excellent stakeholder management, communication, and presentation skills.
• Ability to manage multiple priorities and drive results in a fast-paced environment.
• Strong problem-solving, organizational, and project management capabilities.