PERSOL APAC Hiring! Full Time Credit Controller in Federal Territory - Ricebowl

Job Description:

• Analyses and monitors all assigned aged debtors and actively works to reduce delinquency. Ensures prompt action is taken for non-payment or continued late payment.
• Provides regular reporting on the status of overdue debt including month end statistics.
• To minimize Bad Debts within assigned account.
• Identifies disputes causing delay in payment and deals with effectively and in a timely manner.
• Escalates issues and contacts internal personnel to encourage resolution.
• Escalates issues to line manager that pose potential risk and non-payment within a timely manner.
• Initiates collection calls and sending timely reminder to account holders. Researches and resolves delinquency/ billing issues on allocated accounts.
• Prepare and update Standard Operating Procedure and successfully transition of O2C activities to KL COE and ensure compliance to Customer’s policy and procedure and country regulation.
• Perform other ad hoc duties and special projects as requested.
• Ensures all transactions/ activities are conducted in accordance with the relevant Group/ Divisional Authority Matrix.

Requirement

• At least 3 years’ experience in AR/ Collection with minimum 2 years in SSC or BPO environment.
• Experience working on Virtual Desktop Infrastructure (VDI) environment – Citrix and virtual meeting/ discussion.
• Making inbound and outbound call from/ to customer in ANZ for collection/ billing dispute. Proficient use of applicable technology and MS Office, advanced Excel skills is an added advantage.
• Experience in operations for Australia and New Zealand is an added advantage.
• Strong communication skills to build and maintain relationships and effective interface with stakeholders with good business sense (business partnering).
• Ability to manage difficult conversations & strong negotiation skills.
• Good command of both spoken and written English.