全职 Sales Operation Executive 工作, 薪水, NexStox Federal Territory 公司招聘中 - Ricebowl

Location: Office Preferred (KL Eco City, Malaysia)

Type: Full-time / Commission-Based 

Reports to: Co-founder 

About DatoDurian 

DatoDurian is Southeast Asia’s first real-world asset (RWA) token platform focused on Malaysia’s most valuable agricultural product — Musang King & Black Thorn durians. Through our fully regulated Security Token Offering (STO), investors can buy tokens that represent ownership in a producing durian farm with passive USDT dividends. 

Our first farm — 7 acres in Raub, Pahang — is already fruiting. Now we’re opening our first private & public sale round. 

We are looking for a detail-oriented and proactive Sales Operations Executive to support and manage end-to-end sales operations across both online and offline channels. This role will also oversee logistics coordination and customer service (CS) to ensure a seamless sales and customer experience.

• Manage daily sales operations across online platforms (e-commerce, marketplaces) and offline channels (retail, distributors).
• Process and track customer orders, ensuring accuracy and timely fulfillment.
• Track sales performance and prepare regular reports.
• Support sales campaigns, promotions, and product launches.

• Manage partner store relationships, ensuring a smooth and collaborative working relationship.
• Act as the main point of contact for partner stores on operational matters.
• Coordinate with partners on stock availability, promotions, and issue resolution.
• Monitor partner performance and provide operational support where needed.

• Coordinate with warehouse, suppliers, and third-party logistics (3PL) providers for order fulfillment and delivery.
• Monitor inventory levels and ensure timely stock replenishment.
• Track shipments and resolve delivery issues promptly.
• Ensure smooth coordination between sales and logistics teams.

• Handle customer inquiries, complaints, and feedback across various channels (e.g., email, chat, social media).
• Ensure timely and professional responses to customers.
• Resolve order-related issues such as delays, returns, and refunds.
• Maintain high customer satisfaction and service standards.

• Support OEM-related operations as required in the future (e.g., coordination with manufacturers, product sourcing, or production planning).
• Assist in expanding operational processes to support new business models or product lines.

• Act as liaison between sales, logistics, customer service, and external partners.
• Maintain accurate records of orders, sales, and customer interactions.
• Identify and implement process improvements to enhance efficiency.
• Assist in demand forecasting and inventory planning.

• 2–4 years of experience in sales operations, logistics, customer service, or a related role.
• Experience managing both online and offline sales channels is an advantage.
• Strong understanding of order fulfillment and logistics processes.
• Good communication and stakeholder management skills.
• Proficient in Microsoft Excel or similar tools.
• Ability to multitask and work in a fast-paced environment.

• Experience in fruit, agriculture, fresh produce or FMCG industry.
• Experience working with partner stores, distributors, or retail outlets.
• Exposure to OEM or supplier coordination is a plus.
• Familiarity with e-commerce platforms or ERP systems.

• Strong coordination and relationship management skills
• Detail-oriented and organized
• Proactive and problem-solving mindset
• Customer-focused approach