Balluff APAC Hiring! Full Time Technical Service - Support Engineer in Federal Territory - Ricebowl

About the Role

We are seeking a highly motivated Technical Service & Support Engineer to join our growing team. In this role, you will be a key technical partner to our customers and internal teams, delivering high-quality application support, problem-solving expertise, and professional customer engagement across Malaysia and Singapore.

This position is ideal for engineers with strong hands-on experience in industrial and factory automation, system integration, machine building, and the broader automation and control ecosystem, who are accustomed to working in real manufacturing environments and are passionate about delivering excellent technical service while building long-term customer relationships.

Key Responsibilities

Provide professional technical support to internal teams and external customers, including face-to-face engagement

Support product selection, application discussions, and technical solution proposals

Handle customer enquiries through service desk tickets, email, on-line Microsoft teams meeting and phone

Prepare, document, and maintain technical cases, reports, and solutions

Conduct on-site technical support activities, including:

·        Technical meetings, application consulting

·        Product introductions, demonstrations, integration

·        Proposal and application presentations

Work closely with the sales team to support customer activities & engagements

Participate in technical and promotional activities such as:

·        Webinars and live product demonstrations

·        Exhibitions, seminars, technology day, *************

Travel locally and regionally (Malaysia & Singapore) to support customer projects and engagements

Required Experience & Qualifications

Education

• Bachelor’s Degree in Electrical Engineering, Mechatronics, Automation, or related disciplines

Industry Experience

• Minimum 3 years of experience in industrial automation or related industries
• 5+ years of experience will be highly preferred
• Strong hands-on exposure in real factory environments is essential

Ideal backgrounds include:

• Automation machine builders and control system manufacturers
• System integrators and automation solution providers
• Industrial automation component suppliers or distributors (technical/application roles)

 Communication & Language

• Excellent verbal and written communication skills in English
• Strong presentation skills for technical and application proposals
• Mandarin proficiency is an added advantage

Personal & Professional Attributes:

• Strong problem-solving and service-oriented mindset
• Comfortable working hands-on in industrial and factory automation environments
• Calm, structured, and professional when handling urgent technical issues
• Confident in customer-facing technical discussions and presentations
• Self-driven, proactive, and committed to continuous learning
• Able to work independently while collaborating effectively with sales and technical teams
• High sense of accountability, ownership, and responsibility
• Forward-thinking and results-driven with a strong business development mindset
• Willing and able to travel within Malaysia and Singapore

Why Join Us?

Work with cutting-edge Industrial Automation/Sensor/Control solutions

Engage directly with leading manufacturers, system integrators, and industrial customers

Be part of a professional and collaborative technical team

Opportunities for regional exposure and career development

A dynamic environment that values technical excellence and customer trust

Who Should Apply?

This role is best suited for engineers who:

Have strong exposure to Sensor/Control and Factory Automation/Industrial

Enjoy solving real-world technical challenges

Are comfortable interacting with customers on-site/on-line

Want to grow their career in technical service, application support, and solution engineering