IPSB Technology Hiring! Full Time Team Leader in Johor, Earn up to MYR 4,000 - Ricebowl

Key Responsibilities

• Lead and supervise IT Executives during daily support operations.
• Assign, monitor and follow up support tasks, incidents and service requests.
• Provide first level escalation support for technical and operational issues.
• Troubleshoot hardware, software, network, operating system, application and end user computing issues when required.
• Monitor support tickets, ticket backlog and SLA performance during the assigned shift or duty period.
• Ensure proper shift handover and documentation of outstanding issues.
• Ensure all incidents and service requests are updated accurately in the ticketing system.
• Guide IT Executives in troubleshooting, customer handling and support procedures.
• Coordinate with internal teams, vendors, partners and principals for issue resolution. Escalate unresolved, critical or recurring issues to the Site Support Supervisor.
• Support installation, configuration, testing, maintenance and deployment of IT systems and equipment.
• Prepare shift reports, incident updates, activity reports and technical documentation.
• Monitor team discipline, attendance, punctuality and work performance during assigned duty.
• Ensure the team follows company procedures, customer requirements and standard operating procedures.
• Maintain good communication with users, customers, team members and management.
• Support 24x7x365 operations based on the assigned shift roster.

Requirements

• Diploma or Degree in Information Technology, Computer Science, Engineering or related field.
• Minimum 3 years of experience in IT support, technical support, end-user computing or related IT operations.
• Experience in leading, coordinating or supervising a small IT support team will be an added advantage.
• Strong knowledge of desktop, laptop, printer, operating system, network and end user support.
• Good understanding of incident management, service request handling, SLA monitoring and escalation process.
• Experience with ticketing systems, remote support tools and IT documentation.
• Able to guide team members and manage daily support activities with minimum supervision.
• Good communication skills in English and Bahasa Malaysia.
• Strong troubleshooting, problem-solving and coordination skills.
• Customer-focused, responsible, disciplined and able to work under pressure.
• Willing to work onsite and be stationed at the customer’s site.
• Willing to work on shift basis to support 24x7x365 operations.

Pay: RM2,500.00 - RM4,000.00 per month

Benefits:

• Additional leave
• Opportunities for promotion
• Professional development

Work Location: In person