Full Time Customer Success Manager Jobs, salary up to SGD 4,500 in BIPO SERVICE (SINGAPORE) PTE. LTD. - Ricebowl

Company Overview

Established in 2010 and headquartered in Singapore, BIPO is a leading global payroll and HR solutions provider, supporting businesses in over 170+ countries.

We deliver an award-winning, cloud-based HR Management System and Athena BI analytics tool that supports our multi-country payroll outsourcing and Employer of Record (EOR) services. Powered by tech and driven by data, we help companies automate HR processes, ensure compliance, and provide workforce insights.

With 50+ offices worldwide, BIPO combines global compliance, local HR expertise, and scalable technology to manage the entire employee lifecycle for global and remote teams. 

Key Responsibilities

·      Act as the primary point of contact between clients and BIPO, ensuring effective communication and timely escalation of client feedback to relevant internal teams.

·      Build and maintain strong relationships with clients and key stakeholders by conducting regular engagement sessions to understand their business needs and ensure high levels of customer satisfaction.

·      Identify opportunities for upselling and cross-selling BIPO products and services by understanding clients’ evolving requirements.

·      Conduct discovery sessions to understand clients’ existing environments and deliver impactful presentations and product demonstrations to showcase how BIPO solutions address business challenges and create value.

·      Proactively manage client concerns or issues and coordinate with internal stakeholders to ensure timely resolution.

·      Monitor market trends and competitor activities to develop strategies that help retain and grow existing client accounts.

·      Leverage in-depth product and service knowledge to support clients and maximize the value they derive from BIPO HRMS solutions.

·      Prepare and present commercial proposals to clients and manage negotiations on terms and agreements in alignment with company policies.

·      Collaborate closely with internal teams such as Sales, Product, Implementation, and Support to develop strategies that enhance customer experience and service delivery.

·      Participate in solution discussions with both internal and external stakeholders to ensure effective implementation and client success.

·      Drive customer adoption, engagement, and long-term partnership by identifying opportunities for growth and continuous improvement.

·      Strengthening relationships with internal and external stakeholders by understanding their perspectives and working towards mutually beneficial solutions.

·      Support channel partners in promoting and delivering BIPO HRMS solutions to their enterprise customers.

Requirements

·      Bachelor’s degree in business, Information Systems, Human Resources, or a related field.

·      Minimum 2 to 3 years of relevant experience in customer success, account management, consulting, or a client-facing role.

·      Experience working in SaaS, HR technology, software solutions, or enterprise platforms is highly preferred.

·      Required languages: English and Mandarin. A strong command of Mandarin is essential to effectively communicate with Mandarin-speaking clients

·      Stronginter personal and communication skills with the ability to engage stakeholder sat all levels.

·      Excellent problem-solving and mediation skills, with the ability to manage client concerns effectively.

·      Self-motivated, proactive, and able to work independently in a fast-paced environment.

·      Strong listening skills and the ability to build and maintain long-term client relationships.

·      A good balance of technical understanding and business communication skills.

·      Experience supporting prospects or clients throughout the sales cycle, including solution presentations and demonstrations.

·      Familiarity with HRMS systems, SaaS platforms, or HR/payroll solutions will be an advantage.

·      Proven client-facing and consulting experience.