- Bayan Lepas Pulau Pinang Malaysia
Ams OSRAM Hiring! Full Time Global IT Infrastructure Service Owner - Solution Architect in Pulau Pinang - Ricebowl
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Job Description
Responsibilities
Job description:
- Act as the primary owner of OpenShift and VMWare virtualization infrastructure services globally
- Define and maintain service strategy, architecture, and lifecycle in alignment with enterprise IT, local Operation IT teams and businessobjectives
- Establish and monitor SLAs, KPIs, and OLAs with external partners to ensure high availability, performance, and compliance
- Lead service reviews, audits, and continuous improvement initiatives with the external provider
- Drive incident and problem management escalations, root cause analysis, and resolution planning
- Collaborate with cybersecurity teams to implement security controls, patching, and vulnerability management
- Design and evolve scalable, secure, and resilient OpenShift container platforms and virtualization environments (e.g., VMware, Hyper-V, KVM)
- Contribute to budget planning, cost optimization, and capacity forecasting for infrastructure services
- Bachelor’s or Master’s degree in Computer Science, Information Technology or related field
- Minimum 5+ years of experience in IT infrastructure, with strong experience in conceptual work and defining technical approaches. Profound understanding ofIT infrastructure core technologies, e.g. storage, backup, networking
- Deep expertise in OpenShift/Kubernetes, container orchestration and/or virtualization platforms (e.g., VMware vSphere, Red Hat Virtualization)
- Proven experience managing external service providers in a global enterprise environment
- Understanding of ITIL, DevOps and Agile methodologies
- Project management skills for Network & Datacenter design/built projects
- Excellent communication, negotiation, and stakeholder management skills
- Ability of working in globally distributed matrix organizations
- Excellent command of oral and written business English
- Global Collaboration Opportunities on New Exciting Projects
- Flexible and Hybrid Working Mode
- Diversified, Rewarding & Supportive Workplace
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