- Albert Winsemius Lane Ulu Pandan Northwest (Singapore) Singapore
GETGO TECHNOLOGIES PTE. LTD. Hiring! Full Time Executive, Community Experience in Northwest (Singapore), Earn up to SGD 3,000 - Ricebowl
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Job Description
Responsibilities
How You Will Make An Impact
Manage and deliver high-quality customer support across an omnichannel, multi-brand environment, including live chat, email, and phone, ensuring consistent service standards and a seamless customer experience across all touchpoints
Interface with AI agents to monitor automated interactions, providing feedback and manual intervention to ensure the AI provides accurate and empathetic resolutions
Identify and flag recurring service gaps or technical anomalies within the community experience and propose practical solutions to improve automated and manual workflows
Collaborate with cross-functional teams, to ensure the timely resolution of complex customer issues
Maintain clear, professional, and empathetic communication with all stakeholders, ensuring GetGo’s brand tone is consistently reflected during customer interactions, crises and service disruptions
Support the cultivation of an excellent service mindset within the team by sharing best practices for navigating an omnichannel support landscape
What Makes You a Great Fit
Adept at multitasking in a fast-paced environment, with experience managing multiple support channels (Live Chat, Email, simultaneously.
Tech-savvy with a curiosity for AI; comfortable working alongside AI tools and help desk software (e.g. Zendesk)
Strong analytical skills with the ability to identify trends in customer feedback and suggest data-driven enhancements to service processes
Exceptional verbal and written communication skills, with the ability to pivot tone and style across different communication platforms
Resilience and empathy, specifically the ability to handle difficult customer interactions and crises with a solution-oriented mindset
Strong personal alignment with our GetGo Values
Driven by Purpose
Stay Curious and Humble
Collaborate with Empathy
Make it Better
Get It Going!
Manage and deliver high-quality customer support across an omnichannel, multi-brand environment, including live chat, email, and phone, ensuring consistent service standards and a seamless customer experience across all touchpoints
Interface with AI agents to monitor automated interactions, providing feedback and manual intervention to ensure the AI provides accurate and empathetic resolutions
Identify and flag recurring service gaps or technical anomalies within the community experience and propose practical solutions to improve automated and manual workflows
Collaborate with cross-functional teams, to ensure the timely resolution of complex customer issues
Maintain clear, professional, and empathetic communication with all stakeholders, ensuring GetGo’s brand tone is consistently reflected during customer interactions, crises and service disruptions
Support the cultivation of an excellent service mindset within the team by sharing best practices for navigating an omnichannel support landscape
What Makes You a Great Fit
Adept at multitasking in a fast-paced environment, with experience managing multiple support channels (Live Chat, Email, simultaneously.
Tech-savvy with a curiosity for AI; comfortable working alongside AI tools and help desk software (e.g. Zendesk)
Strong analytical skills with the ability to identify trends in customer feedback and suggest data-driven enhancements to service processes
Exceptional verbal and written communication skills, with the ability to pivot tone and style across different communication platforms
Resilience and empathy, specifically the ability to handle difficult customer interactions and crises with a solution-oriented mindset
Strong personal alignment with our GetGo Values
Driven by Purpose
Stay Curious and Humble
Collaborate with Empathy
Make it Better
Get It Going!
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