TUMI Hiring! Full Time （Assistant) Store Manager in Hong Kong Island, Hong Kong - Ricebowl

As a Store Manager, you will lead the store team to deliver exceptional client experiences, achieve sales goals, and uphold the TUMI brand standards. You will drive business performance through effective leadership, client engagement, and operational excellence.

WHAT YOU WILL BE DOING

Sales & Business Performance

• Drive and exceed store sales targets and key performance indicators (KPIs).

• Analyze business results and implement action plans to maximize store performance.

• Foster a results-oriented culture focused on sales growth and client satisfaction.

Leadership & People Development

• Lead, motivate, and develop a high-performing team.

• Provide ongoing coaching, feedback, and training to enhance individual and team performance.

• Support talent development and succession planning within the store.

Client Experience

• Deliver a world-class client experience that reflects the TUMI brand.

• Build strong client relationships and drive client loyalty through personalized service.

• Resolve customer concerns professionally and effectively.

Operations & Brand Standards

• Oversee day-to-day store operations, including scheduling, inventory control, cash handling, and compliance.

• Maintain visual merchandising and operational standards.

• Partner with cross-functional teams to support store initiatives and events.

YOU NEED TO BE...

• Minimum 5 years' retail management experience, preferably within luxury, premium fashion, lifestyle, or travel retail.

• Proven track record of achieving sales targets and leading successful teams.

• Passion for client service and relationship building.

• Strong leadership, communication, coaching, and problem-solving skills.

• Strong business acumen with the ability to analyze sales performance and take action