Soars Hiring! Full Time Management Trainee in - Ricebowl

Job Overview

We are looking for a proactive and personable Management Trainee to support our sales and client servicing activities.

The main responsibilities of this role are to respond to sales enquiries, understand clients’ needs, prepare quotations and proposals, follow up on potential opportunities, and maintain good relationships with clients before, during and after a project.

The successful candidate will also support the Project Manager by ensuring that the objectives and requirements discussed during the sales process are properly communicated to the delivery team.

During periods without sales meetings or client follow-ups, the candidate may assist with courseware slides, course-related administration and other general business tasks.

This role is suitable for fresh graduates or junior candidates who are interested in developing their skills in sales, client management and business operations.

Key Responsibilities

Sales and Business Development

• ⁠ ⁠Respond to sales enquiries and follow up with prospective clients.
• ⁠ ⁠Understand clients’ business needs and recommend suitable services or solutions.
• ⁠ ⁠Prepare quotations, proposals, presentations and other sales materials.
• ⁠ ⁠Arrange and attend sales meetings, presentations and solution discussions.
• ⁠ ⁠Follow up on quotations, proposals and pending client decisions.
• ⁠ ⁠Maintain accurate records of sales enquiries, opportunities and follow-up activities.
• ⁠ ⁠Support lead generation, market research and other business development activities.
• ⁠ ⁠Identify potential opportunities from new and existing clients.

Client Servicing

• ⁠ ⁠Maintain regular communication with clients before, during and after project delivery.
• ⁠ ⁠Serve as a contact point for general client enquiries, feedback and follow-up matters.
• ⁠ ⁠Ensure that clients receive timely updates from the relevant internal team members.
• ⁠ ⁠Follow up on outstanding client requests and agreed action items.
• ⁠ ⁠Build positive and long-term relationships with clients.
• ⁠ ⁠Escalate client concerns, urgent matters or service issues to management.
• ⁠ ⁠Conduct post-project follow-ups and identify opportunities for maintenance, additional services or future projects.

Sales and Delivery Support

• ⁠ Record the client’s objectives, requirements and expectations discussed during sales meetings.
• ⁠ ⁠Prepare clear handover notes for the Project Manager and delivery team.
• ⁠ ⁠Support the Project Manager in clarifying requirements discussed during the sales process.
• ⁠ ⁠Help ensure that the solution delivered remains aligned with the client’s original objectives and the agreed proposal.
• ⁠ ⁠Attend selected project or client meetings where sales context or client relationship support is required.

General Support

• ⁠ ⁠Assist with the preparation, updating and formatting of courseware slides when required.
• ⁠ ⁠Provide occasional administrative support for courses and training programmes.
• ⁠ ⁠Prepare presentations, meeting notes and basic business documents.
• ⁠ ⁠Conduct research for proposals, courses and business initiatives.
• ⁠ ⁠Perform other reasonable ad hoc duties during periods without sales meetings or client follow-ups.

Requirements

• ⁠ ⁠Diploma in Business Administration, Business Management, Marketing, Sales or a related discipline.
• ⁠ ⁠Fresh graduates are welcome to apply.
• ⁠ ⁠Candidates with Nitec or Higher Nitec qualifications may also be considered.
• ⁠ ⁠Suitable Nitec or Higher Nitec employees may be considered for sponsorship of a relevant diploma, subject to performance, business requirements and the company’s sponsorship terms.
• ⁠ ⁠Good written and spoken English.
• ⁠ ⁠Comfortable speaking with clients and conducting follow-ups.
• ⁠ ⁠Proficient in Microsoft Word, Excel and PowerPoint.
• ⁠ ⁠Organised and able to manage multiple follow-up matters.
• ⁠ ⁠Willing to learn about digital services, websites, artificial intelligence, automation and corporate training solutions.
• ⁠ ⁠Previous sales or customer service experience would be advantageous but is not compulsory.

Preferred Attributes

• ⁠ ⁠Friendly, confident and service-oriented.
• ⁠ ⁠Proactive and willing to take initiative.
• ⁠ ⁠Responsible and dependable.
• ⁠ ⁠Comfortable following up with clients.
• ⁠ ⁠Able to communicate clearly and professionally.
• ⁠ ⁠Resourceful and willing to learn.
• ⁠ ⁠Able to work independently after receiving guidance.
• ⁠ ⁠Comfortable assisting with different business tasks when required.

Career Development

The successful candidate will receive exposure to sales, client servicing, business development, digital solutions and corporate training.

Depending on performance and interests, the candidate may progress into positions such as:

• ⁠ ⁠Sales Executive
• ⁠ ⁠Business Development Executive
• ⁠ ⁠Account Executive
• ⁠ ⁠Client Servicing Executive
• ⁠ ⁠Account Manager
• ⁠ ⁠Digital Solutions Consultant

Work Location: In person