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Job Purpose
Marketing Communication & Sales Support
Responsible in assisting Business Development Team in the developing and monitoring Transaction Banking campaign and initiatives
Facilitating the sales target and formulating action plans to increase sales volume.
Work with internal counterparts especially branches to recognize high value customers to further increase the bank’s long-term growth partnership.
Providing customers advise and support on matters relating to AFFINMAX.
Job Accountabilities
Maintained strong relationships with Branch Channels to enhance customer support, ensuring growth and maximizing relationship value.
Assisted Branches in managing SME Customers, providing tailored support and solutions.
Developed and monitored campaigns to improve customer payment solutions.
Identified and addressed customer issues related to AFFINMAX, ensuring prompt and effective solutions.
Ensured comprehensive training for customers on using AFFINMAX effectively.
Engaged existing customers to promote additional AFFINMAX services, such as payment and collection.
Encouraged manual autopay customers to adopt Autopay via AFFINMAX.
Collaborated with internal teams, including branches and AFFINMAX ambassadors, to enhance product support.
Assist in planning, executing, and monitoring marketing campaigns to support sales initiatives and drive brand awareness.
Support and contribute the marketing campaign and awareness session to branches and business centre.
Facilitate internal communication to ensure all stakeholders are informed about business updates, marketing initiatives, and sales performance.
Conducting a Cashless Initiative and Event to promote digital solution and increase bank awareness.
Responsible to create and monitoring campaign to sales activity and increase number of sign up.
Provide a necessary assistance that related to AFFINMAX to Branch and SME Sales Channel in order to support sales activity.
Responsible to handling a Marketing Communication, Advertisement and Promotion for Transaction Banking.
Job Requirements
Degree holder in Management (Marketing) Minimum 2 years’ experience in Cash Management or Transaction Banking.
Experience as Tester (Affinmax)
Knowledgeable in banking operation, especially Cash Management BNM GP Guidelines Excellent problem solving, writing and communication skills.
Good understanding in digital content, graphic and video design. Independent, highly motivated and a team player.
Good knowledge of bank’s credit, operations and treasury.