Hanman International Pte. Ltd. Hiring! Full Time Ecommerce Coordinator in Federal Territory - Ricebowl

About Us

Hanman International is the exclusive distributor of Zigbang and igloohome smart locks in Malaysia, with additional access to Philips and Aqara solutions for select projects. As we grow our digital presence across e-commerce and social platforms, we're looking for a hands-on E-commerce Coordinator to own and grow our Shopee storefront.

The Role

We're looking for someone who has genuinely run a Shopee and Lazada store before, not just executed tasks handed down by a manager. You'll take ownership of the day-to-day operations, advertising, and performance of our Shopee presence, working closely with our Sales and Marketing Manager and marketing team.

Key Responsibilities

• Store Management: Own end-to-end operations of our Shopee store — listings, pricing, promotions, inventory coordination, order fulfillment support, and customer chat responses.
• Shopee Ads: Plan, execute, and optimize Shopee Ads campaigns (Search Ads, Discovery Ads, and shop-level boosts) to drive traffic and conversions within budget.
• Performance Tracking: Monitor store KPIs (conversion rate, CTR, ROAS, ranking, reviews) and report on performance with actionable recommendations.
• Content Coordination: Work with our graphic designer to ensure product listings, banners, and promotional visuals are optimized for conversion and aligned with campaign calendars.
• Promotions & Campaigns: Plan around Shopee's platform campaigns (e.g., 9.9, 11.11, 12.12) and coordinate flash sales, vouchers, and bundle deals.
• Customer Service: Manage buyer inquiries, reviews, and disputes professionally and promptly to protect store rating and seller performance metrics.
• Cross-platform support (growth area): Support future expansion into Lazada and/or TikTok Shop as the role evolves.
• Reporting: Provide regular performance updates to the Sales and Marketing Manager, and flag opportunities or issues proactively.

Requirements

• Minimum 2 years of hands-on experience managing an individual e-commerce store (Shopee required; Lazada/TikTok Shop a plus). Candidates who have only executed under supervision can be considered, however we are looking for someone who has implemented and executed their own plans.
• Demonstrated, practical experience running Shopee Ads (not just theoretical knowledge) and able to speak to actual campaigns managed and results achieved.
• Experience with Meta Ads and/or Google Ads is an advantage, but not mandatory.
• Comfortable working independently in a lean team structure with minimal day-to-day supervision.
• Strong attention to detail. Accuracy in listings, pricing, and inventory matters directly to revenue.
• Good written communication in English and Bahasa Malaysia; Mandarin is an advantage given our customer base.
• Analytical mindset, comfortable reading store backend data/analytics to make decisions, not just following a checklist.

What We Offer

• Direct ownership of a real storefront with visible impact on sales performance.
• Close collaboration with the Sales and Marketing Manager on broader brand and campaign strategy.
• Opportunity to expand scope into Lazada/TikTok Shop and grow with the company's digital transformation.
• Standard full-time operational schedule and compensation rather than freelance or contract work. If a hybrid work schedule is required, and it can be arranged.

How to Apply

Please send your resume along with a short summary of a Shopee store you've managed, including your role, key results (e.g., sales growth, ROAS, rating improvements), and one campaign you're proud of to *************