Ademco (Far East) Pte Ltd Hiring! Full Time Call Agent in , Earn up to SGD 2,500 - Ricebowl

Highlights:

• Health insurance
• Dental reimbursement
• AWS + Performance Bonus
• Friendly environment
• Office next to Havelock MRT Station (TE16)

Description

• Manage all inbound and outbound calls in a timely and professional manner
• Attend alarm signals and fault call reported to achieve the Service Level Agreement (SLA)
• Handle customers’ complaints via phone or correspondence professionally
• Update and maintain a proper record on all customers
• Be involved actively in the customer retention program and strategy
• Work as a team and ensure that the call center service level is met
• Resolve customer queries efficiently and escalate problems/issues promptly

Requirements

• Able to work on rotating morning (7am to 5pm) and afternoon (12.30pm to 10.30pm) shifts, including weekends and Public Holidays, 5 days work week
• Possess good communication, interpersonal skills and PC knowledge
• Able to speak Mandarin in order to assist in managing Mandarin speaking customers for mandarin alarm/fault request and support purposes
• Candidate with Call Centre experience will have added advantage
• Training will be provided

Job Types: Full-time, Permanent

Pay: $1,800.00 - $2,500.00 per month

Benefits:

• Dental insurance
• Health insurance

Experience:

• Call center: 1 year (Preferred)

License/Certification:

• Singapore passport (Required)

Work Location: In person