全职 Application Support (Helpdesk) 工作, 薪水 up to MYR 6,000, SL Information Solutions Selangor 公司招聘中 - Ricebowl

JOB DETAILS

Helpdesk Management

· Serving as the first point of contact between customer and the company.

· Responding to inquiries and resolving issues between hardware or software with the user issues in a fast and professional way, following the standard help desk procedures.

· Track, route, log and redirect problems to correct resources.

· Responsible for the requests for technical assistance in person, via phone, chat, or email.

· Walk customers through problem solving process.

· To identify and escalate situations requiring urgent attention.

· To inform management of recurring problems.

Training and Support

· Assist to update training manuals for new and revised software and hardware.

· Update customer data and prepare activity reports.

General

· To perform other duties at the discretion of superior and/or management.

REQUIREMENTS

· Possesses Bachelor's Degree/Post-Graduate Diploma/Professional Degree in Computer Science/Information Technology or equivalent.

· At least 2 years and above working experience in a related field will be an added advantage.

· Fresh graduates are encouraged to apply.

· Strong technical background. Proficient in Java programming languege.

· Excellent analytical and troubleshooting skills.

· Ability to work under pressure.

· Strong customer service skills.

· Related experience and training in troubleshooting and providing help desk support.

Job Type: Full-time

Pay: RM4,000.00 - RM6,000.00 per month

Benefits:

• Cell phone reimbursement
• Health insurance
• Maternity leave
• Meal allowance
• Opportunities for promotion
• Professional development

Work Location: In person