Kia Malaysia Hiring! Full Time Service Operations Executive in Federal Territory - Ricebowl

Join our team and play a key role in driving operational excellence across our nationwide dealer network. If you have a passion for automotive aftersales, enjoy solving operational challenges, and thrive in a performance-driven environment, we'd love to hear from you.

Key Responsibilities

• Monitor and support dealer compliance with company Standard Operating Procedures (SOPs) to ensure consistent service quality.
• Provide operational support to dealers on aftersales, customer relationship management (CRM), technical, parts, and marketing-related matters.
• Consolidate monthly dealer performance reports to identify trends and improvement opportunities.
• Assist in resolving operational issues and escalations raised by dealers in a timely and effective manner.
• Support company initiatives, including roadshows, service clinics, dealer conferences, and other cross-functional activities.
• Work closely with internal departments to coordinate dealer support and operational improvements.
• Guide, coach, and train dealer personnel to achieve company standards, operational targets, and customer satisfaction objectives.
• Participate in continuous improvement initiatives to enhance dealer operational efficiency and service performance.
• Travel nationwide as required to support dealership visits, audits, training, and company events.

Requirements

• Experience in automotive dealership aftersales operations, service processes, and workshop procedures.
• Strong understanding of the end-to-end aftersales service journey, including customer reception, workshop operations, parts, and service administration.
• Analytical mindset with the ability to interpret performance data and recommend actionable improvements.
• Performance-driven, proactive, and able to manage multiple priorities independently.
• Strong communication and interpersonal skills with the ability to build positive relationships with dealer partners.
• Willingness to travel extensively when required.