Air Liquide Hiring! Full Time Customer Service - Logistics Coordinator in Selangor - Ricebowl

How will you CONTRIBUTE and GROW?

1. Customer Management & Logistics Coordination

• Serve as a primary point of contact for customers, business development managers, and commercial teams for inquiries, order processing, and account setups.
• Plan and execute transport bookings across road carriers and freight forwarders, monitoring daily shipment statuses to proactively resolve delays.
• Coordinate shipments for Dangerous Goods (DG) and Non-DG cargoes in compliance with international transport regulations (IMDG) and group safety procedures.
• Prepare, review, and manage import/export documentation, including Commercial Invoices and Packing Lists (CIPL).
• Collaborate with commercial and operational teams to drive prompt resolution of customer issues and complaints

2. Order-to-Cash (O2C) & Billing Management

• Lead the end-to-end Order-to-Cash process to ensure accurate and timely fulfillment of customer orders.
• Process Sales Orders, generate standard price quotations, issue Delivery Notes, and dispatch Sales Invoices on schedule.
• Coordinate seamlessly with operations teams to ensure timely order fulfillment, delivery confirmation, and accurate billing within stipulated timeframes.
• Review and assemble complete Certificate Packages (QA/QC documentation, Certificates of Analysis, Certificates of Origin) alongside shipping and billing documents.
• Partner with the finance team on credit collection, debtor aging follow-ups, credit/debit note issuance, and invoice/pricing query resolution.
• Participate in month-end financial closure to ensure timely billing and accurate procurement cost accounting.
• Utilize ERP systems and Google platforms for order tracking, shipment reporting, freight cost audits, and operational analysis.
• Initiate purchase requisitions with procurement for business operational requirements, handle the GRN process, and maintain alignment with internal stakeholders. This extends to include close collaboration with procurement on Purchase Orders for gas refills/affiliates while aligning with QHSE and Supply Chain teams.

Are you a MATCH?

• Bachelor's Degree in Supply Chain Management, Business Administration, Maritime/Transportation or equivalent.
• 1-3 years experience in Customer Service, Logistics Coordination, Order Management, or Freight Forwarding
• Experience with ERP systems (Microsoft Dynamics AX or Neptune) and Google Workspace is an added advantage.
• Understanding of Incoterms, customs clearance, CIPL, and transport safety regulations (IMDG/DG) is an added advantage.
• Strong analytical mindset, detail-oriented, and customer-centric problem-solver.
• Excellent written and verbal communication skills in English and Bahasa Malaysia
• Fresh graduates are welcomed to apply
• Hybrid work arrangement upon completion of probation!

**We thank you for your interest in Air Liquide. Interested applicants are encouraged to send in a detailed resume, including reasons for leaving for past employment. Please be informed that only shortlisted candidates would be notified.**