DE BEAUTE BEAUTY & SLIMMING PTE. LTD. Hiring! Full Time Customers Service - Call Centre Representative: in Islandwide (Singapore), Earn up to SGD 2,300 - Ricebowl

Customers Service & Call Centre Representative:

De Beaute, a high-end Aesthetic Beauty, slimming, TCM, certified Category One Wellness & Massage Spa, is looking for professional, customer-focused representatives to join our team.

Salaries: $2300-$3500

Key Responsibilities:

• Customer-oriented with a positive and professional attitude, including handling incoming calls, emails and online chats promptly and professionally.

• Retaining customer satisfaction and retention by rebooking customer enquiries, appointments, orders, feedback and complaints.

• Provide accurate information about our aesthetic facial, slimming, TCM, wellness & massage spa services.

• Proficient in MS Office and POS systems.

• Strong problem‑solving and organisational skills to date with customers and assist with basic troubleshooting or service-related concerns.

• Manage high-end priority or VIP customer cases and escalate matters when necessary.

• Assist in supporting the smooth daily operation of the call centre and outlet's customer service function.

• Prepare customer service reports and share insights to improve.

• Proficient in MS Office and POS systems.

• Work closely with outlet operations teams to ensure a seamless customer experience.

Benefits :

• Attractive salary and commission packages  

• Flexible working hours (if applicable)

• Attendance or punctuality incentives  

• Overtime pay or time-off in lieu  

• Performance or annual bonus  

• Annual leave, medical leave, and public holidays 

• Career progression paths

Requirements  

• Diploma/Degree in Customer Service, Call Centre or related field.

• Minimum 1–3 years of relevant working experience.

• Able to communicate in English & Mandarin to assist Mandarin-speaking customers. 

• Excellent communication and interpersonal skills.

• Pleasant, courteous and professional telephone manner.

• Good organisational, follow-up and problem-solving skills.

• Experience in a call centre; if in the beauty, wellness, slimming, TCM wellness or aesthetic industry, it will be an advantage.
  

Working Hours & Location  

• Mon-Friday: 10 am to 6.30 pm

• Full-Time, Part-Time, or Hourly Basis

• Flexible working hours (if applicable)

• Sat & Sun and PH off

Interested candidates please contact to : *************
Only shortlisted candidates will be contacted.