Eastin Hotel Penang Hiring! Full Time Guest Service Associate in Pulau Pinang, Earn up to MYR 2,000 - Ricebowl

Job Summary

Responsibilities span across key areas within the Front Office Department, including the Front Desk, Reservations, Telephone Operator, Business Centre, and Concierge. The role manages the entire guest journey, from efficient check-in/check-out and payment processing to expertly addressing inquiries, coordinating special requests, and resolving concerns for a memorable stay that enhances guest satisfaction and loyalty.

Job Responsibilities

• Greet all guests with a genuine smile, warm welcome, and attentive service upon arrival, and bid farewell to departing guests with courtesy and appreciation whenever possible.
• Coordinate efficiently with Concierge, Housekeeping, and other relevant departments to fulfill guest requests.
• Promote and upsell rooms, hotel facilities, and services to maximise guest experience and revenue.
• Provide support to Reservations, Telephone Operator, and Guest Services functions as required.
• Handle check-in and check-out procedures efficiently using the property management system in compliance with Front Office Standard Operating Procedures (SOPs).
• Allocate daily room assignments based on guest preferences, arrival time, and operational requirements.
• Follow up diligently on all guest traces, ensuring pending matters are clearly handed over to the next shift during shift briefings.
• Perform cashiering tasks, including processing guest payments accurately, issuing receipts, and maintaining the cash float in full compliance with hotel policies and guidelines.
• Post charges accurately, handle billing, and reconcile daily transactions in a timely manner. Ensure all e-invoices and receipts are sent promptly via the property management system.

Job Types: Full-time, Permanent, Fresh graduate

Pay: Up to RM2,000.00 per month

Benefits:

• Health insurance
• Maternity leave
• Meal provided
• Opportunities for promotion
• Professional development

Work Location: In person