TSING DIGITAL TECHNOLOGY SDN.BHD. Hiring! Full Time Customer Service Representative ( TOPIK level 4 ) in Federal Territory, Earn up to MYR 11,000 - Ricebowl

Job Description

• Provide professional customer support to Korean-speaking customers through phone, email, live chat, and ticketing channels.
• Handle customer inquiries, feedback, and service-related issues accurately, professionally, and in a timely manner.
• Deliver excellent customer experiences by providing accurate information and effective solutions.
• Process and manage customer cases in accordance with company SOPs and operational procedures.
• Maintain accurate records and documentation of all customer interactions.
• Collaborate with internal teams to ensure efficient case resolution and seamless service delivery.
• Ensure compliance with company policies, operational standards, and quality requirements.
• Communicate effectively with customers in both Korean and English as required.

Job Requirements

• Diploma or Bachelor's Degree preferred.
• Minimum 1 year of experience in customer service, contact center, BPO, or a related environment.
• Experience in the travel industry, online booking platforms, or digital customer support is an advantage.
• Fluent in both spoken and written Korean to support Korean-speaking customers.
• Good command of English (minimum B2 level) for internal communication and documentation.
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to work effectively in a fast-paced environment while maintaining professionalism.
• Minimum typing speed of 40 WPM.
• Willing to work rotational shifts, including weekends and public holidays where applicable.
• Positive team player with a strong sense of responsibility and a customer-focused mindset.

Pay: RM5,000.00 - RM11,000.00 per month

Benefits:

• Opportunities for promotion
• Professional development

Education:

• Diploma/Advanced Diploma (Required)

Experience:

• Customer service: 2 years (Required)

Work Location: In person