Tap Growth Ai Hiring! Full Time Customer service officer in - Ricebowl

We're Hiring: Customer Service Officer!

We are looking for a dedicated and enthusiastic Customer Service Officer to join our team in Singapore. The ideal candidate will have a strong passion for customer satisfaction, excellent communication skills, and the ability to resolve issues efficiently while providing exceptional service.

Location: Singapore, Singapore
Work Mode: Work from Office
Role: Customer Service Officer

What You'll Do:

• Attend to vessel-related enquiries from shipowners, ship operators, and charterers via phone, email, and online portals, ensuring prompt and professional resolution of requests.
  
• Coordinate port arrival and departure logistics by liaising with port authorities, terminal operators, and vessel agents to facilitate smooth vessel clearance.
  
• Process and verify shipping documentation including bills of lading, cargo manifests, and customs declarations using port management systems.
  
• Monitor vessel schedules and berth allocations through maritime operations software, proactively flagging delays or changes to relevant stakeholders.
  
• Liaise with internal operations, logistics, and finance teams to ensure accurate billing of port dues, agency fees, and ancillary charges via ERP platforms.
  
• Maintain up-to-date records of client accounts, service histories, and vessel calls in the company's CRM system.
  
• Prepare and distribute post-call reports, service summaries, and performance updates to clients and management in a timely manner.
  
• Support the onboarding of new clients by explaining service offerings, standard operating procedures, and documentation requirements.
  
• Identify and escalate service disruptions, cargo discrepancies, or compliance issues to the operations team in accordance with established protocols.
  
• Contribute to continuous service improvement initiatives by gathering client feedback and working with cross-functional teams to refine service delivery processes.
  
  
  

What We're Looking For:

• Diploma or Degree in Shipping, Maritime Studies, Logistics, Business Administration, or a related discipline.
  
• Minimum 2 years of customer service or operations experience in a maritime, port, shipping, or logistics environment.
  
• Proficiency in maritime documentation processes (e.g., bills of lading, port clearance), working knowledge of port management or shipping systems, and familiarity with MS Office applications including Excel and Outlook.
  
• Strong interpersonal and communication skills with the ability to manage multiple stakeholders effectively; a customer-first mindset with the composure to handle time-sensitive situations.