Engel's Sense Hiring! Full Time Sales - Operations Manager in Federal Territory - Ricebowl

Company Description

Engel’s Sense is a Singapore-based business founded in 2009 that specialises in premium ambient scenting and fragrance solutions. Engel’s Sense has an established presence in B2B scenting services, providing customised fragrances and professional scenting systems to hotels, retail malls, corporate offices, healthcare institutions, and other commercial environments.

Role Description

We are seeking an experienced and commercially driven Sales & Operations Manager to lead business development and oversee day-to-day operations for Engel's Sense Malaysia.

Based in Kuala Lumpur, this role focuses on driving sales growth, building long-term customer relationships, and ensuring the smooth delivery of projects and services. Working closely with the Group leadership team, the successful candidate will identify new business opportunities, strengthen operational performance, and contribute to the continued growth of Engel's Sense Malaysia.

This is a hands-on leadership role suited for someone who enjoys both developing new business and improving operational excellence. As the business grows, there will be opportunities to take on broader leadership responsibilities.

Key Responsibilities

Sales Strategy & Planning

• Develop and execute sales strategies to achieve revenue and growth targets. 
• Prepare sales forecasts, pipeline reports and business development plans. 
• Identify new market opportunities and customer segments. 
• Support business planning by providing market insights and commercial recommendations. 
• Work closely with Group Management to execute strategic growth initiatives.

Sales & Business Development

• Drive revenue growth by identifying, pursuing and securing new business opportunities. 
• Develop new business across hospitality, retail, commercial offices, healthcare and institutional sectors. 
• Build relationships with hotel operators, developers, shopping mall owners, facility managers and corporate clients. 
• Lead client presentations, product demonstrations, proposal preparation and commercial negotiations. 
• Grow recurring revenue through maintenance agreements, fragrance replenishment programmes and long-term service contracts. 
• Work closely with existing customers to identify upselling and cross-selling opportunities. 
• Develop and manage a healthy sales pipeline using CRM tools and regular prospecting activities.

Client & Key Account Management

• Build strong long-term partnerships with key clients and stakeholders.
• Ensure high levels of customer satisfaction through effective service delivery and account management.
• Identify opportunities for upselling, cross-selling, and contract renewals.
• Act as the senior point of contact for strategic accounts and major customer relationships.

Operations & Service Delivery

• Coordinate daily operations, including installation scheduling, servicing and customer support.
• Work closely with technicians to ensure timely and high-quality service delivery.
• Monitor service quality and customer satisfaction.
• Coordinate inventory planning and equipment availability. 
• Identify opportunities to improve operational efficiency and service processes. 
• Ensure compliance with company policies and safety standards.

Team Leadership

• Provide day-to-day guidance and support to the local sales and operations team. 
• Coach and mentor team members to achieve performance targets. 
• Foster a collaborative and customer-focused culture. 
• Support recruitment and onboarding as the business grows.

Market Intelligence & Growth

• Monitor industry trends, competitor activities, and emerging opportunities within scent marketing, customer experience, retail, hospitality, and commercial environments.
• Provide strategic insights on pricing, service offerings, market positioning, and growth initiatives.
• Identify opportunities to introduce new products, technologies, and services that enhance competitiveness.
• Support regional expansion and future growth initiatives where applicable.

Requirements

Experience

• Minimum 5–8 years of experience in B2B sales, business development or account management.
• Experience mentoring, supervising or leading a small team is preferred.
• Experience in hospitality, facilities management, retail solutions, commercial services or related industries is advantageous. 
• Experience overseeing service delivery or operations is an advantage.

Skills & Attributes

• Strong negotiation, presentation, and relationship-building skills.
• Strong commercial acumen with the ability to identify and convert business opportunities. 
• Self-motivated, proactive and comfortable working independently.
• Entrepreneurial mindset with a hands-on approach to problem-solving.
• Results-driven, highly organised, and comfortable operating in a dynamic business environment.
• Ability to engage senior stakeholders and build long-term strategic partnerships.
• Willingness to travel within Malaysia and regionally when required. 

Education

• Diploma or Degree in Business, Marketing, Management, Hospitality, or a related field preferred.

What We Offer

• Opportunity to play a key role in growing Engel's Sense Malaysia.
• Exposure to leading hospitality, retail, healthcare and commercial clients.
• Collaborative and entrepreneurial work environment. 
• Opportunity to grow into broader leadership responsibilities as the business continues to expand.