Full Time ITSM Software Engineer Jobs, in IZeno Kuala Lumpur - Ricebowl

About Us

Founded in 2003, iZeno was built on one conviction: enterprises deserve technology that doesn't just keep pace with change — it drives it.

As part of Logicalis Asia Pacific — the Architects of Change — our team of 180+ in-house innovators has delivered over 500+ enterprise solutions across Singapore, Malaysia, Indonesia, Thailand, and the Philippines, spanning AI & machine learning, cloud, DevOps, data analytics, CRM & CX, and ITSM.

At iZeno, you'll belong to a high-performing team where collaboration is real and ideas are welcomed. You'll grow through mission-critical projects that challenge you from day one, backed by the global resources and partner ecosystem of Logicalis. And you'll thrive in an environment that invests in your development, your wellbeing, and your career.

We are proud to be a Great Place to Work Certified organisation — because we believe the same dedication we bring to our clients belongs to our people too.

No challenge is too complex. No ambition too large.

Join iZeno. Your challenges, our commitment

Key Responsibilities

• Configure, customize and implement Freshservice or Atlassian Jira Service Management (JSM) solutions for enterprise customers.
• Implement and maintain IT Asset Management (ITAM) and discovery solutions using Device42 or similar enterprise platforms.
• Configure infrastructure discovery, dependency mapping and CMDB population using discovery protocols such as SNMP, WMI and SSH.
• Develop scripts, integrations and workflow automations using Python and Node.js.
• Build REST API integrations between ITSM platforms and enterprise applications.
• Collaborate with Solution Architects and Consultants to translate business requirements into technical solutions.
• Troubleshoot, optimize and support ITSM/ITAM implementations.
• Participate in UAT, deployment and post-go-live support.
• Produce technical documentation, runbooks and implementation guides.

What We're Looking For

• 2-3 years of experience in ITSM, Systems Integration, Infrastructure Engineering or Software Engineering
• Hands-on experience implementing or configuring Freshservice or Atlassian Jira Service Management (JSM).
• nt (JSM).Experience with Device42 or similar IT Asset Management (ITAM), Discovery or CMDB platforms.
• Understanding of infrastructure discovery technologies including SNMP, WMI, SSH, agent-based and agentless discovery.
• Hands-on development experience using Python or Node.js to build scripts, integrations or automation.
• Good understanding of enterprise infrastructure including servers, networking, virtualization and Windows/Linux environments.
• Experience working with REST APIs and system integrations.
• Bachelor's Degree in Computer Science, Information Technology or related discipline.

Interested applicants are invited to apply via our careers portal. Only shortlisted candidates will be notified. As part of our recruitment process, we collect and process personal data relating to job applicants. By submitting your application, you consent to the collection, use, and/or disclosure of your personal data in accordance with our Data Protection Notice/ Privacy Policy.

At iZeno, we are committed to creating a diverse and inclusive workplace where everyone can thrive.