Speedex Express Logistics (M) Sdn. Bhd. Hiring! Full Time Customer Service Executive in Selangor - Ricebowl

Company Description Speedex Express Logistics (M) Sdn. Bhd., together with SEL Global Freight (M) Sdn. Bhd., forms the SEL Group of companies, a logistics provider focused on reliability, speed, and service excellence across Southeast Asia. The group aims to be the region’s most trusted logistics partner, supporting businesses with dependable and scalable logistics solutions. Its mission is driven by operational discipline, strong customer commitment, and continuous improvement. Teams are empowered to execute with precision, act with integrity, and build long-term value for partners. Applicants can expect a performance-driven environment that supports professional growth in the logistics sector.

Role Description This is a full-time, on-site Customer Service Executive role based in Klang. The Customer Service Executive will handle customer inquiries and requests via phone, email, and other channels, ensuring prompt and accurate responses. Responsibilities include tracking shipments, providing status updates, and coordinating with operations and warehouse teams to resolve delivery issues. The role involves managing customer complaints, documenting service issues, and following up to ensure customer satisfaction and service recovery. The Customer Service Executive will maintain customer records, prepare basic service reports, and support continuous improvement initiatives to enhance the overall customer experience.

Qualifications

• Strong interpersonal skills to build rapport with customers and internal teams.
• Ability to deliver high levels of customer satisfaction through attentive and solution-focused service.
• Experience in customer support and customer service, handling inquiries and resolving issues efficiently.
• Knowledge or experience in customer service management, including escalation handling and follow-up.
• Good communication skills in English; additional language abilities are an advantage.
• Basic computer proficiency, including use of CRM systems and standard office software.
• Prior experience in logistics, freight, or related industries is beneficial but not mandatory.
• Ability to work in a fast-paced environment, manage multiple tasks, and maintain accuracy.
• Minimum secondary education; a diploma or degree in business, logistics, or a related field is an advantage.