Innovative University College Hiring! Full Time Information Technology Technician in - Ricebowl

Company Description

Innovative University College (Innovative) is a higher education institution founded in 1999 to deliver quality and forward-thinking education to a diverse local and international student community. Its programs are approved by the Ministry of Higher Education and accredited by the Malaysian Qualifications Agency (MQA), ensuring recognized academic standards. Innovative focuses on creating clear career pathways, including progression opportunities with other leading universities and higher education institutions. The college designs challenging programs that keep pace with global education trends while equipping students with knowledge, skills, and practical experience for the workplace. This learner-centered environment offers staff the opportunity to contribute to impactful education and student success.

Job Description

• Provide first-level technical support to academic and administrative staff, students, and campus users through the IT helpdesk and ticketing system.
• Manage and resolve IT support requests within the established Service Level Agreement (SLA), ensuring timely response and resolution.
• Monitor, maintain, and troubleshoot campus network infrastructure, including LAN, WAN, Wi-Fi, switches, routers, and internet connectivity.
• Install, configure, maintain, and troubleshoot Public Address (PA) systems, Audio Visual (AV) equipment, projectors, smart classrooms, and video conferencing systems.
• Install, configure, maintain, and repair desktop computers, laptops, printers, scanners, and other IT peripherals.
• Perform preventive maintenance and routine inspections of IT infrastructure to ensure system reliability and minimize downtime.
• Maintain accurate records of IT assets, support activities, maintenance logs, and technical documentation.
• Diagnose hardware, software, network, and system-related issues, identifying root causes and implementing effective solutions.
• Assist in the implementation and maintenance of IT security policies, backup procedures, antivirus protection, and system updates.
• Support server, storage, and network infrastructure under the supervision of the IT Manager.
• Conduct on-site technical support across university facilities, including classrooms, offices, laboratories, examination halls, and event venues.
• Assist in setting up and providing technical support for university events, seminars, examinations, graduations, conferences, and official functions.
• Develop user guides and provide basic IT training and technical assistance to staff and students when required.

Requirement

• Diploma in Information Technology, Computer Science, Computer Engineering, Network Engineering, or a related field.
• Bachelor's Degree holders are encouraged to apply.
• Fresh Graduates are also encouraged to app;y.
• Minimum one (1) to two (2) years of experience in IT support, networking, system administration, or a related field is an advantage.
• Good knowledge of computer hardware, software, and Windows operating systems.
• Knowledge of networking concepts including TCP/IP, LAN, WAN, Wi-Fi, DHCP, DNS, VLAN, routers, and switches.
• Basic knowledge of Microsoft 365, Google Workspace, Windows Server, and Active Directory.
• Ability to diagnose and troubleshoot technical issues efficiently and effectively.