Ezcare Warranty Hiring! Full Time CLAIM ASSESSOR in Selangor, Earn up to MYR 2,500 - Ricebowl

We’re on the lookout for a Claim Specialist – Aftersales Technical Support & Warranty to join our dynamic team! In this role, you’ll take charge of evaluating vehicle warranty applications and claims, ensuring all processes are handled efficiently and accurately. You’ll work closely with workshops to make sure every repair meets warranty standards — delivering the best experience for our customers.

As the key link between dealers, customers, and the principal’s technical team, you’ll play an important role in driving service excellence and maintaining customer satisfaction. Based at our headquarters in Bandar Baru Bangi, Selangor, with coverage across the Klang Valley, we’re looking for someone who is proactive, trustworthy, and able to work independently while thriving in a fast-paced environment.

Responsibilities

• Review, process, and submit vehicle and component warranty claims in accordance with Ezcare Warranty guidelines.
• Verify invoices and supporting documents prior to submission to ensure accuracy and compliance.
• Maintain accurate records of all warranty claims and prepare periodic reports on claim trends and recurring issues for management review.
• Monitor the status of warranty claims and follow up promptly on approvals or rejections.
• Demonstrate strong documentation, organizational, and attention-to-detail skills while working under tight deadlines.

Requirements

• Minimum 2 years of experience in the automotive industry.
• Strong understanding of automotive systems, diagnostic procedures, and vehicle repair processes.
• Proficient in using vehicle diagnostic tools and familiar with workshop operations and repair procedures.
• Possesses strong technical and problem-solving skills across major vehicle systems.
• Good time management abilities and capable of working independently with minimal supervision.
• Pleasant appearance, professional attitude, and a friendly personality.

Pay: RM2,000.00 - RM2,500.00 per month

Benefits:

• Free parking
• Maternity leave
• Opportunities for promotion
• Parental leave

Education:

• Diploma/Advanced Diploma (Preferred)

Experience:

• automotive: 2 years (Preferred)

Work Location: In person