INITIA Group . Hiring! Full Time Customer Service Officer in Federal Territory, Earn up to MYR 3,500 - Ricebowl

Job Title: Customer Service Officer
Job Level: Supervisory
Department: Operations Department - Salon
Rate: RM *************/month and RM 12-16/hour

Location: Mont Kiara, Kuala Lumpur, Malaysia

Overall Job Objectives: The Customer Service Officer is responsible for overseeing the daily operations of the customer service team, ensuring exceptional service delivery, and leading by example. This role requires effective communication, problem-solving skills, and the ability to work in a fast-paced environment to enhance customer satisfaction and retention.

CORE RESPONSIBILITIES:

• Provide professional customer support.
• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Attending and communicating promptly to customer’s needs and queries.
• Acknowledging and resolving customer feedback and concerns.
• Knowing products inside and out to answer product queries.
• Communicating and coordinating with the team and management.
• Provide feedback on the efficiency of the operations and customer service process.

JOB SPECIFICATIONS:

• Must have proven working experience in customer service.
• Professional looking and well-groomed that best fits our salon image.
• Good and precise communication skills.
• Customer Service oriented and passionate about serving customers.
• Prior experience in the beauty line would be advantageous.
• Ability to stay calm and excellent in handling difficult customers.
• Comfortable using computers.
• Mandarin and Korean language proficiency will be an advantage.

KEY DELIVERABLES:

• Maintain a deep understanding of the company’s products, services, policies, and procedures to provide accurate information to customers.
• Ensure customer satisfaction and increase customer retention.
• Gather customer satisfaction levels and feedback on customer services for continuous improvement.
• Follow company procedures and policies to ensure a consistent, high-quality customer service experience.

BENEFITS OF THE ROLE:

• Career progression at one of the best salons in Singapore and Malaysia
• Employee Service Benefits
• Birthday Vouchers.
• Leave Entitlement
• Employee Referral Incentive
• Flexible Working Hours
• Cozy working environment

If you’re excited about our company’s vision for this position, we’d like to hear from you.

APPLY NOW!

Pay: RM2,500.00 - RM3,500.00 per month

Benefits:

• Opportunities for promotion
• Professional development

Ability to commute/relocate:

• Mont Kiara: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• Customer service: 1 year (Preferred)

Language:

• English (Preferred)
• Mandarin (Preferred)

Location:

• Mont Kiara (Preferred)

Work Location: In person