- Hong Kong Hong Kong
Ambition Hiring! Full Time Client Service Manager - Private Banking in Hong Kong - Ricebowl
Share
Save
Working Location
Job Description
Responsibilities
About The Role:
We are partnering with a top-tier Commercial Bank to seek a strategic and analytical-thinking Business Performance Manager to join their organically growing team.
Key Responsibilities
Deliver premium digital client experience to Private Banking clients and Relationship Managers across face-to-face and phone channels, ensuring a consistently premium service experience
Manage client and user queries end-to-end-from capturing needs and conducting thorough investigations to providing timely updates and closing cases within agreed service level agreements (SLAs)
Apply structured problem-solving methodologies to diagnose issues, determine root causes, and accurately document actions and outcomes to ensure continuity and robust controls
Oversee escalations and coordinate with key stakeholders-including Relationship Managers, Operations, Technology, and other support teams-to drive timely resolution and manage expectations effectively
Leverage analytics to enhance service delivery: track enquiry trends, pinpoint recurring pain points, and support continuous improvement of processes and client journeys
Essential Experience and Skills:
2-5 years of relevant experience in a client-facing service role (banking, wealth management, or private banking experience preferred)
Strong communication skills with clear, professional verbal and written abilities; proficiency in English, Cantonese, or Mandarin is advantageous depending on client coverage
Proven problem-solving capabilities, including analytical thinking, attention to detail, and sound judgement
Analytical skills with the ability to interpret service data, identify patterns, and translate insights into actionable improvements
Ability to prioritise and manage multiple enquiries across various channels while working to SLAs
Digital confidence and disciplined case handling-accurate logging, diligent follow-ups, and effective handovers
Working Pattern
Hybrid working arrangement
Rota-based schedule, Monday to Friday, with extended business hours up to 9:00pm
Temporary,Contract
We are partnering with a top-tier Commercial Bank to seek a strategic and analytical-thinking Business Performance Manager to join their organically growing team.
Key Responsibilities
Deliver premium digital client experience to Private Banking clients and Relationship Managers across face-to-face and phone channels, ensuring a consistently premium service experience
Manage client and user queries end-to-end-from capturing needs and conducting thorough investigations to providing timely updates and closing cases within agreed service level agreements (SLAs)
Apply structured problem-solving methodologies to diagnose issues, determine root causes, and accurately document actions and outcomes to ensure continuity and robust controls
Oversee escalations and coordinate with key stakeholders-including Relationship Managers, Operations, Technology, and other support teams-to drive timely resolution and manage expectations effectively
Leverage analytics to enhance service delivery: track enquiry trends, pinpoint recurring pain points, and support continuous improvement of processes and client journeys
Essential Experience and Skills:
2-5 years of relevant experience in a client-facing service role (banking, wealth management, or private banking experience preferred)
Strong communication skills with clear, professional verbal and written abilities; proficiency in English, Cantonese, or Mandarin is advantageous depending on client coverage
Proven problem-solving capabilities, including analytical thinking, attention to detail, and sound judgement
Analytical skills with the ability to interpret service data, identify patterns, and translate insights into actionable improvements
Ability to prioritise and manage multiple enquiries across various channels while working to SLAs
Digital confidence and disciplined case handling-accurate logging, diligent follow-ups, and effective handovers
Working Pattern
Hybrid working arrangement
Rota-based schedule, Monday to Friday, with extended business hours up to 9:00pm
Temporary,Contract
Important Information
Never provide your bank or credit card details when applying for jobs. Do not transfer any money or complete unrelated online surveys. If you see something suspicious, Report this Job ad.
Learn More