- Hong Kong Hong Kong
Ambition Hiring! Full Time Customer Service Specialist in Hong Kong - Ricebowl
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Job Description
Responsibilities
Customer service professional with experience delivering responsive support and resolving customer enquiries.
We are seeking Customer Service Representatives to support increased customer enquiries during a system transition period. The successful candidate will be responsible for handling inbound enquiries professionally and ensuring a positive customer experience throughout the transition.
Key Responsibilities
Handle inbound customer enquiries through phone and other designated channels, including bank customer call-in enquiries.
Provide accurate, clear, and timely information to customers regarding banking services and system-related changes.
Resolve customer enquiries effectively while maintaining a high standard of customer service.
Escalate complex cases or complaints to the appropriate teams when necessary.
Maintain accurate records of customer interactions and follow established operational procedures.
Support ad hoc customer service and operational activities as assigned.
Requirements
1-4 years of customer service experience, preferably in banking, financial services, contact centre, or hotline support environments.
Strong communication and interpersonal skills with a customer-centric mindset.
Ability to handle customer enquiries professionally and work effectively under pressure.
Proficiency in spoken Cantonese, English, and Mandarin
Immediate availability or short notice period is an advantage.
Interested parties please click “Apply Now” to apply job.
Full-time,Contract
We are seeking Customer Service Representatives to support increased customer enquiries during a system transition period. The successful candidate will be responsible for handling inbound enquiries professionally and ensuring a positive customer experience throughout the transition.
Key Responsibilities
Handle inbound customer enquiries through phone and other designated channels, including bank customer call-in enquiries.
Provide accurate, clear, and timely information to customers regarding banking services and system-related changes.
Resolve customer enquiries effectively while maintaining a high standard of customer service.
Escalate complex cases or complaints to the appropriate teams when necessary.
Maintain accurate records of customer interactions and follow established operational procedures.
Support ad hoc customer service and operational activities as assigned.
Requirements
1-4 years of customer service experience, preferably in banking, financial services, contact centre, or hotline support environments.
Strong communication and interpersonal skills with a customer-centric mindset.
Ability to handle customer enquiries professionally and work effectively under pressure.
Proficiency in spoken Cantonese, English, and Mandarin
Immediate availability or short notice period is an advantage.
Interested parties please click “Apply Now” to apply job.
Full-time,Contract
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