Niagawan Plus Hiring! Full Time Business Development Executive in Pulau Pinang - Ricebowl

Bayan Lepas, Penang (Full-Time, On-site)

About Niagawan

Niagawan is a fast-growing technology company providing cloud-based Accounting, POS, and Tax solutions for SMEs. We help businesses simplify their daily operations through innovative and user-friendly technology.

As we continue to grow, we're looking for a Business Development Executive to join our team. In this role, you'll work closely with accounting firms and business owners, helping them discover how our solutions can improve their daily operations.

Key Responsibilities

• Manage and qualify company-provided leads from accounting firms and business owners.
• Understand customers' requirements and demonstrate how the company's software addresses their business needs.
• Conduct online and on-site product demonstrations for prospective customers.
• Visit customers at their offices to present the software, showcase its value, address questions, gather feedback, and drive the sales process towards closing.
• Prepare quotations, proposals, and follow up with prospects in a timely manner.
• Guide prospects through the sales process and achieve individual sales targets.
• Build and maintain a healthy sales pipeline through consistent follow-ups and relationship building.

• Guide new customers through the onboarding process to ensure a smooth implementation.
• Provide product training and best practices to help customers maximize the value of the software.
• Coordinate with internal teams to resolve customer issues and implementation requirements.
• Monitor customer adoption and proactively support customers during the early stages of their journey.

• Serve as the primary point of contact for assigned customer accounts.
• Build long-term relationships with customers through regular communication and account reviews.
• Conduct periodic client visits to strengthen partnerships and better understand customers' evolving business needs.
• Identify opportunities for renewals, referrals, upselling, and cross-selling.
• Gather customer feedback and market insights to support continuous product and service improvements.

• Represent the company at meetings, networking events, exhibitions, seminars, and industry activities.
• Travel within Malaysia to meet customers, conduct demonstrations, and develop new business opportunities.

• Diploma or Bachelor's Degree in Business, Marketing, Information Technology, Accounting, or a related field.
• Minimum 2 years of experience in business development, B2B sales, account management, customer success, or a related role.
• Malaysian citizen.
• Willing to work full-time on-site in Bayan Lepas, Penang.
• Possess a valid driving license and be willing to travel frequently within Malaysia to visit customers.

• Excellent communication, presentation, and interpersonal skills.
• Confident conducting product demonstrations and engaging with business owners and decision-makers.
• Strong relationship-building and consultative selling skills.
• Self-motivated, organized, and results-oriented.
• Able to understand business processes and recommend suitable software solutions.
• Experience in SaaS, ERP, POS, Accounting Software, CRM, or other B2B software solutions is an advantage.
• Basic knowledge of accounting or business operations is an added advantage.

• Professional, confident, and customer-oriented.
• Strong sense of ownership and accountability.
• Positive attitude with a willingness to learn and grow.
• Able to work independently while collaborating effectively with cross-functional teams.
• Adaptable, proactive, and comfortable working in a fast-paced environment.

Why Join Niagawan?

• Company-provided qualified leads (no cold prospecting)
• Attractive basic salary + commission + performance incentives
• Opportunity to work with accounting professionals across Malaysia
• Career growth in a fast-growing SaaS technology company
• Supportive team with structured training and guidance
• Exposure to cloud accounting, POS, and tax solutions for SMEs